18 days old

3M HIS Adoption Specialist - Fluency Direct

Pittsburgh, PA 15219
  • Job Code

Job Title Adoption Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000othercurious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact Youll Make in this Role

As a Fluency Direct Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Assisting customers with implementing the Fluency Direct software
  • Train customers how to most effectively use the Fluency Direct software
  • Troubleshooting customer issues and working to a successful resolution
  • Ensuring continuous optimization of workflows and use of the Fluency Direct software

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

  • Bachelors degree or higher (completed and verified prior to start) from an accredited institution
  • Two (2) combined years of customer service and/or account management experience
  • Two (2) years of experience with speech recognition in the physician user domain is preferred

Additional qualifications that could help you succeed even further in this role include:

  • In-depth knowledge of the health information industry as related to the physician
  • Familiarity with EMR systems, implementation and physician training
  • Excellent virtual training skills
  • Knowledgeable in Electronic Medical Record (EMR) workflows
  • Customer oriented with excellent communication skills
  • Ability to manage multiple customers/implementations at once
  • Ability to problem solve quickly and effectively and follow up with customer timely

Travel: May include up to: Minimal travel required

Relocation Assistance: Remote employee. No relocation for hire required.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

See job description.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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3M HIS Adoption Specialist - Fluency Direct

Pittsburgh, PA 15219

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