10 days old

Account Manager

O&M Halyard, Inc.
Boston, MA 02109
  • Job Code

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after 30 days of employment
  • Employee stock purchase plan
  • Tuition reimbursement
  • Development opportunities to grow your career with a global company


Creates organic sales growth of existing Owens & Minor customer accounts in order to achieve sales targets while maintaining a high level of customer satisfaction. May independently perform service support at assigned accounts, and/or be accountable for ensuring hospitals and surgery center needs are acknowledged and addressed in a timely manner.

Core Responsibilities

  • Researches and identifies product, technology and/or service program opportunities within an assigned group of existing accounts. Conducts sales campaigns to increase sales penetration for accounts in a profitable manner.
  • May grow sales by selling the value of core distribution. May grow sales by working toward adding new departments/programs in newly acquired hospitals and surgery centers, or by increasing the adoption/expansion of technology services. Presents new functionality, upgrades and modules to existing customer base.
  • Logs sales activities into the Customer Relationship Management (CRM) system in order to monitor and report on sales productivity.
  • Engages in account maintenance activities by traveling to a group of existing, assigned accounts. Works to provide customers problem resolution, effective program implementation and/or technical support.
  • Manages the relationship with each account in an effort to ensure customer satisfaction through ongoing identification of customer needs and expectations.
  • Works with the home office legal team to develop contracts, contract amendments and to proactively provide contract renewals when applicable for non-enterprise accounts. Ensures compliance to all terms and conditions of the contract.
  • Supports the achievement of savings expectations and targets set forth in contractual agreements.
  • Performs regular Quarterly Business Reviews. Prepares and delivers presentations to existing customers that propose solutions that reduce costs and increase productivity.
  • Acts as liaison between Hospital Supply Chain, Clinical division department heads and Owens & Minor.
  • May assist with providing onsite training of clinical staff for use of the technology platform.
  • May partner with internal teams (such as the Client Engagement Center) to resolve customer service questions (e.g. AR research, large usage changes, etc.) or significant disruption issues requiring sales involvement.
  • May check inventory levels to determine the customers usage levels converting new customer account product numbers to Owens & Minor's product numbers.
  • Communicates regularly with the account (by onsite visits, email, phone, etc.) to continually assess and meet the customer's needs and expectations.
  • May assist with technical demonstrations, data analytics, physical assessments, RFPs and Sales Proposals.

Qualifying Experience

  • Bachelors Degree or equivalent required; concentration in Sales & Marketing, Business, Supply Chain Management, Healthcare or other related discipline preferred
  • 2 or more years of related sales experience in Business to Business Sales, Account Management, Healthcare Supply Chain, Healthcare Products, or a related industry
  • Or any combination of relevant education and experience to meet the above requirements
  • General knowledge of the supply chain/distribution industry
  • General understanding of hospitals and how large hospital systems operate
  • General knowledge of salesmanship, with ability to learn consultative selling techniques
  • Strong Microsoft Office skills (Word, Excel, PowerPoint, and Microsoft Outlook)
  • Ability to learn CRM software and Account Management software systems (Salesforce)
  • Up to 70% travel to customer locations required


If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Posted: 2021-10-08 Expires: 2021-11-06
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Account Manager

O&M Halyard, Inc.
Boston, MA 02109

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