14 days old

Administrative Manager - Last Mile, Mobility

Merchants Automotive Group, Inc.
Hooksett, NH 03106
  • Job Code

Merchants Fleet is the fastest growing fleet management company in the country, with over 50,000 vehicles under management. Our mission is to provide our clients with the most innovative fleet management experience nationally. We partner with our clients to optimize the mobility of their organization, through leasing, fleet services and customized solutions. Through innovative thinking and specialized teams, Merchants elevates the fleet performance of its broad range of clients.

Merchants is an award-winning place to work with accolades including; Best & Brightest, Best Company to Work For 2015-2019, Great Place to Work and Coolest Company for Young Professionals.

Description: The Administrative Manager will work directly with the Director of Mobility and the Administrative team to drive performance, process improvement and create metrics to streamline fulfillment through best practice logistics and administrative management. While this position will serve as a key player in supporting and executing the strategic vision of the Director, it requires a hands-on approach.

Key Responsibilities:

  • Manage and support the administrative team supervisor to accurately and consistently execute objectives

  • Assist in the development and performance management of Administrative Team

  • Work with the team to establish and manage an escalations protocol and guidelines

  • Provide clear direction and oversee Administrative Team with role responsibilities and overall team processes

  • Oversee management of Sales Force closed wins for client set-up & reservation creation

  • Work with team to implement an automated billing process of CC & ACH payments through TSD

  • Create strong process for contract management, invoicing, toll process, & billing

  • Make recommendations to improve process and performance and reduce expenses

  • Create and maintain documentation for all related Admin functions, role responsibilities and processes

  • Ensure enforcement of policies such as condition report chargebacks, tolls processing and all contract related items are completed in a timely manner

  • Act as a back up to all team members to handle high volume business periods, remedy billing backlogs, cover vacations, etc.

  • Oversee the development and maintenance of a process manual and playbook for all administrative management
  • Compose & ensure professional correspondence and customer communications across the team, to represent the Merchants brand as needed to include letters, memos, faxes, email and reporting
  • Provide additional support to VP, Director of Operations as needed

  • Participate in the screening and selection process for new team members


  • Extensive experience (minimum of 5 years) in the Fleet industry or equivalent in related industries

  • Minimum of 5 years successful and extensive experience in a Customer Service environment

  • 2 5 years supervisory experience is preferred


  • Leadership and coaching

  • Administrative & workforce planning to handle ebb and flow of peak demands

  • Excellent communication skills with internal and external clients

  • Excellent organizational skills and strong attention to detail

  • Outstanding customer service abilities to include professional phone manner. Natural tendency toward customer centric philosophies.

  • Ability to prioritize work, multitask and succeed in a fast-paced environment

  • Excellent written and oral communication skills, with outstanding ability to communicate ideas and information clearly and succinctly

  • Comprehension skills; the ability to listen to and understand information and ideas presented through spoken words

  • Exceptional computer skills to include Microsoft windows, Word, Excel, Outlook and Internet resourcing

  • High energy and stamina

  • Ability to work as part of a team and lead others while accomplishing personal, departmental and company goals

  • Ability to evaluate a situation and make important, sometimes difficult decisions

  • Problem solving and team building skills, works effectively in both group and independent settings


  • Bachelors degree or equivalent work experience and/or a minimum of 5 years Management experience

Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
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Sponsored by:
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Administrative Manager - Last Mile, Mobility

Merchants Automotive Group, Inc.
Hooksett, NH 03106

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