2 days old

ADPE Technician (Desktop Support) - Kuwait (Secret Clearance Required)

Akima, LLC
Kuwait City, KW-JA
  • Job Code

With operations spanning the globe, Five Rivers Services, an Akima Company, operates in 28 locations across the United States, Iraq, Afghanistan, and Kuwait. We support our customers with full-spectrum IT services, including Command, Control, Communications, Computers, and Information Management (C4IM), secure/non-secure Video Teleconferencing (VTC), Multimedia/Visual Information, Space Operations, Environmental Services and Training Support Services for the Federal Government. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our companys profits go back to our 14,300 Iupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.

Job Summary:

Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers.

Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.


  • Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

  • Installs and configures network printers.

  • Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.

  • Joins client computers to Microsoft Active Directory domains.

  • Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

  • Installs, configures, and maintains security software on military computer systems.

  • Repairs and maintains desktop and laptop hardware.

  • Performs other duties as assigned.

Minimum Qualifications:

  • High school diploma or GED.

  • Requires a minimum of six (6) years of experience relating to automation equipment repair.

  • Must have a working knowledge of Microsoft Office software.

  • Demonstrated strong customer service skills are mandatory.

  • Must have an active Secret clearance (or a current Interim Secret with ability to obtain and maintain a full Secret).

  • US citizenship is required.

  • Must be able to pass a details medical and dental exam.

  • Must be able to complete CONUS Replacement Center(CRC) Training for deployment overseas.


This position requires candidates to adhere to DoD 8570.01-M.
All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

IAT Level I Baseline: A+ ce, Network+ ce, SSCP

Please note Level II and Level III baseline are not required but are acceptable.

CE: MCSA: Windows 10, MCSA: Windows Server 2012/2016, MCSE: Cloud Platform and Infrastructure,

MCSE: Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure

Microsoft Exam 70-398 Planning for and Managing Devices in the Enterprise
Microsoft Exam 70-697 Configuring Windows Devices
Microsoft Exam 70-698 Installing and Configuring Windows 10

Server +

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We arean equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Posted: 2020-06-30 Expires: 2020-07-29
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ADPE Technician (Desktop Support) - Kuwait (Secret Clearance Required)

Akima, LLC
Kuwait City, KW-JA

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