13 days old

Analyst, Operations Analytics & Insights

Atlanta, GA 30303
  • Job Code

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, theres countless opportunities at your fingertips.

Were growing; grow with us.v

Your day to day

Responsible for the implementation, maintenance and administration of automated reporting solutions and execution of reporting needs, data gathering, trend analysis and communications. Develops procedures and resolves issues in the use of current and proposed reporting tools and works with special project teams to align reporting needs with business needs. Performs scheduled and ad-hoc analyses related to Guest Experience metrics in all Americas hotels.

Essential Duties and Responsibilities (Key Activities)

  • Manage and execute extraction of data from various sources and systems. Design, build, and run complex data queries for various reporting and leadership requirements.

  • Review data for accuracy and trending and troubleshoot any errors in reporting, extracting, and warehousing of data; make recommendations and/or initiate correction procedures.

  • Produce, review and distribute key reports- (monthly, quarterly, and annually). Ensure reports are produced in an accurate and timely manner, and closely review all information for accuracy prior to distribution.

  • Manage process and ongoing projects to ensure the delivery against business needs and monthly production goals.

  • Develop and implement automated monthly reporting and tools. Work strategically with various functional leadership personnel to ensure effective operation and interface with other Company programs.

  • Actively participate in upcoming projects and project teams to proactively identify data, analysis, trending and reporting and requirements.

  • Act as primary reporting liaison for various teams within assigned function, ensuring data integrity and system interface of related programs and reporting tools.

  • Review general trending data and provide an overall interpretation. Identify key trends as needed and alert management.

Band: 7

What we need from you


Bachelors or Masters degree in Business, Economics, Computer Science, Statistics, Operations Research or related fields, or an equivalent combination of education and work-related experience.


1-3 years progressive work-related experience in data mining, reporting tools and systems, data analysis with demonstrated proficiency in one or more of the functions related to the position.

Technical Skills and Knowledge

  • Demonstrated aptitude for Qualitative and Quantitative Analysis

  • Demonstrated technical aptitude for various computer systems and data applications.

  • Advanced proficiency in MS Office (Excel, Pivot tables, and PowerPoint).

  • Demonstrated experience using visualization tools (Tableau preferred)

  • Demonstrated experience using SQL or data query tools

  • Demonstrated understanding of the Business Analysis process, and ability to adapt technical information to meet business requirements.

  • Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.

  • Demonstrated ability to manage multiple projects simultaneously and efficiently, and to perform concurrent tasks that require technical and functional competence.

  • Knowledge of statistical techniques including multiple regression, time series forecasting, decision tree, or cluster analysis preferred.

  • Working knowledge of Alteryx preferred.

What we offer

Well reward all your hard work with a great salary and benefits including great room discount and superb training.

Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities/Females/Disabled/Veterans

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Analyst, Operations Analytics & Insights

Atlanta, GA 30303

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