1+ months

Application Delivery Lead

Charlotte, NC 28230
**Job Description:**



**Job Specific Description / Responsibilities:**



The organization is seeking a senior leader with 10+ years of application management and production support experience. This role will oversee multiple functional domains in the Marketing Operations and Technology team from a support, risk and compliance perspective.



Responsibilities include:



+ Run overall day to day Production Support, Risk & Compliance operations of the Marketing Applications.

+ Lead a matrix team of Application Managers and L3 Support Resources.

+ Oversee production issues, closely track incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

+ Lead End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance and Triage.

+ Take ownership of escalations and perform trouble shooting, analysis, research and resolution.

+ Ensure production and performance SLAs are met and escalate issues which needs attention.

+ Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services.

+ Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.

+ Create Knowledge Transfer documentation to highlight production support procedures



**Required Skills (Must have these skills to be minimally qualified):**



+ Strong written and oral communication skills

+ Hands on application production support role in Information Technology

+ Experience supporting applications built on Front end technologies such as Java, .NET and back end databases such as Oracle, Teradata, SQL Server in production support scenarios

+ Knowledge with monitoring tools like ITRS, AppDymanics, Autosys.

+ Ability to manage conflicts , team collaboration and have very strong communication skills



**Desired Skills:**



+ Application monitoring and automation experience



**Posting Date** : 08/23/2019



**Location** :

Charlotte, NC, GATEWAY VILLAGE, 800 W TRADE ST,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-06-14 Expires: 2019-09-28

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At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Application Delivery Lead

Bank of America
Charlotte, NC 28230

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