5 days old

Application Support and programming

Brea, CA 92821
**Job Description:**

**Position Summary**

Application programming and support position dealing with contact center technologies, call routing and outbound list management. Must be familiar with regulatory frameworks such as the Telephone Consumer Protection Act and the Fair Debt Collection Practices Act from a technology perspective. Candidate would use business practice knowledge and work with both Technology and Business teams in troubleshooting, consulting, and optimizing system performance. Must have strong communication skills, and the ability to adapt to a changing environment. Strong analytical skills are a requirement, both in understanding system performance, reviewing call results, and developing queries or reports.

**Required Skills**

o 2-7 years experience with Aspect Advanced List Management, Unified IP, UCC-Admin, Workforce Management, application support and maintenance

o 3-5 years experience with Aspect Advanced List Management list management and call center business practices

o 3-5 years experience with Aspect Unified IP application support and configuration

o Microsoft SQL server knowledge and exposure

o 3-5 years Microsoft Windows Server support and maintenance

**Desired Skills**

o Working knowledge of Aspect Workforce Management and integrations to UIP

o Microsoft Windows scripting technologies such as Powershell

o General scripting technologies such as Perl, PHP, ASP etc

o Knowledge of file transfer protocols (FTP, SFTP, FTPS,)

**Enterprise role description**

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.

**Posting Date** : 08/08/2018

**Location** :

Brea, CA, 275 Valencia Ave (CA7701),


- United States

**Travel** : Yes, 10% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Application Support and programming

Bank of America
Brea, CA 92821

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