9 days old

Application Support Manager

Alpharetta, GA 30009
  • Job Code

Who is Equifax?

Equifax is a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.

Regardless of location or role, the individual and collective work of our people makes a difference in our business.

We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.

We will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units within Equifax globally.

Job Description Summary

With a strong technical background in both development and operational support, as the Support Manager you will be responsible for providing high-quality Level 3 platform/application support for Equifaxs Big Data solutions across a number of geographies and market verticals, and spanning a wide range of technologies.

You will be leading a team of 8-15 Support Engineers distributed globally, and be responsible for their development, training, line management, and for ensuring they deliver in their role as the team meets Incident and Problem SLAs in a fast-paced environment. Able to take ownership of complex technical issues. Guide the team as they work to resolve more advanced issues. Coordinate changes across Delivery Managers, Service Managers, Capacity Managers, and Change Managers, and their teams, and be capable of handling escalated customer complaints.

Able to manage on-call rotations between team members and ensure all platforms have the needed coverage 24x7x365. Need a support manager to manage the global instances of Data and Analytics platforms and services.


  • Management of a team providing level 3 support for Incidents and Problems.
  • Platforms are built on Hadoop and other big data technologies in GCP, AWS and on premise.
  • Change / release support.
  • Investigation of problems, including design, code, test and implementation of fixes.
  • Ensuring platforms are monitored and have appropriate alerting.
  • Automation of common, repeatable, manual tasks.
  • Research and presentation of ideas for system improvements and contributing to continuous operational/service/lean improvement plans.
  • Working with Delivery Managers and Service Managers to ensure that new core platforms and services are landed with appropriate levels of support.
  • Producing status reports for leadership team

What makes you a great fit for this role?

  • 6+ years of IT experience & Bachelors degree
  • Experience of software development, working on major programs across a complex IT environment, and with external outsource vendors.
  • Experience of leading a support or technical team of 8+, coordinating activities and ensuring the team members meet their individual and collective goals.
  • Experience working alongside Development and Operational teams and able to create effective relationships with multiple disciplines.

Preferred Skills

  • Jira , Java, shell & scripting languages
  • ETL products & Data Warehousing and Analytics
  • Microservices, REST and Web Services (JSON, XML)
  • SQL Server, MySQL, or similar RDBMS
  • Go CD, Chef
  • Nagios, Apica, PagerDuty, App Dynamics, Splunk
  • Atlassian stack (JIRA, Confluence, Hipchat, Bitbucket)
  • Experience of working in an agile software environment and applying best practices and different techniques across the software development lifecycle.
  • Automated testing experience using a suite of tools for various test classifications; e.g. unit testing, performance, security, acceptance testing.

Education Qualification

  • Bachelors degree

The Perks of being an Equifax Employee?

We offer an excellent compensation packages with high-reaching market salaries and 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Primary Location:

USA-Atlanta JV White


Function - Tech Dev and Client Services


Full time

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Application Support Manager

Alpharetta, GA 30009

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