14 days old

Application Technology Analyst

Shelton, CT 06484
  • Job Code
Application Technology Analyst

Location: Shelton, CT, USA

Computershare Governance Services NA currently has an exciting and rare opportunity available to join our Application Technology Support team. In this technically rewarding role you will expand your IT knowledge, become an expert on Computershare's applications and support a variety of application hosting infrastructure types.

Our Application Technology Support team has great visions for the future and they want you to be a part of it.

Computershare is a worldwide organization specializing in the financial administration of public traded companies who operate on the stock market. We also design and develop high end financial software for internal stakeholders, large blue-chip organisations as well as their shareholders.

Computershare's Governance Services group is a business line focused on the support and development of our enterprise class Entity Management application - GEMS (Global Entity Management System) and our Board Materials portal software - BoardWorks as well as several others governance-based applications.

In this role you will work as part of our dedicated application technology support team. Maintenance and planning of hosting infrastructure in both on premise and Azure cloud based infrastructure, troubleshooting issues, supporting day-to-day requirements of the Business and helping to improve the overall quality of service. This is a hands-on IT focused role, suited to an individual with experience in IT and Application/Infrastructure support. If you are focused, adaptable and have a willingness to learn then this is the role for you.

Key Responsibilities

  • Management and execution of onsite, remote and Azure cloud-based installation, configuration and troubleshooting of the suite of CGS web-based SaaS applications.
  • Contribution to design and implementation of Cloud and On-Premise application hosting architecture.
  • Ensure that there are no avoidable issues after software installs and upgrades in client production environments.
  • Performing in-house installs and upgrades on pre-release versions of the software and providing technical input on installation and technical guides.
  • Providing technical help on various in-house hardware, network and software issues.
  • Working with the CGS Business teams to ensure smooth scheduling and completion of tasks.
  • Ownership of new cases and escalations and provide support to internal and external clients.
  • Scope a customer's issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed.
  • Document your technical work and research in detailed and comprehensive manner.
  • Prioritize your work to accomplish the most important and urgent requests first. - Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.
  • Act as escalation resource and mentor for junior staff.
  • Participation in rotating on-call schedule for critical issue escalation.
  • Embrace and focus on emerging technology and evangelize to the rest of the team
  • Aid in on-boarding of new applications into the CGS infrastructure
  • Degree in IT / CS / EE or equivalent with 5 years working experience
  • Experience implementing and supporting the following technologies:
  • Windows Server Operating Systems
  • Azure Resource Manager
  • Azure IaaS, PaaS offerings
  • Azure Active Directory
  • PowerShell
  • Proven experience with systems planning, security principles, and IT management best practices
  • Understanding of Agile
  • Strong problem-solving skills
  • Good Communication Skills - Spoken and written English (including technical writing)
  • A high level of professionalism and client-facing skills, together with the ability to work independently in the field interpreting specific requirements.
  • Must own ability to learn fast, adapt to new technology and keep current with industry certifications
  • Knowledge of web-based application performance troubleshooting.
  • Ability to work with minimal supervision and meet deadlines.
  • Experience maintaining technical and installation documentation.
  • Must be able and willing to travel when required.
  • Flexible with working time, some jobs must be performed outside normal working hours.
  • Strong understanding of load balancing, clustering, fail-over configuration, networks
  • Experience with Octopus Deploy tools
  • Active Directory Federation Services (ADFS) and SAML knowledge - or similar 3rd party experience (CA SiteMinder, Okta etc)
  • Experience with SQL Server 2016 based script development
  • Familiar with change control methodology and experience working within a controlled environment.

At Computershare we invite you to share our vision and our commitment to excellence in everything that we do. Our people are entrepreneurial and innovative and serve our clients with precision and reliability because they count on us to deliver, every time.

Computershare sees diversity as a source of strength. The more different perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you are a candidate requiring an accommodation during the application process, please contact us at aoda@computershare.com

If you want to be part of our leading brand, please apply for this position by clicking on the "Apply" button and following the application process.



Posted: 2020-03-15 Expires: 2020-04-13
Sponsored by:
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Sponsored by:
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