12 days old

Assistant Director - Resorts and Hospitality - Biloxi, MS

Hospital Housekeeping Systems LLC
Biloxi, MS 39530
  • Job Code
This role reports to the Director of the facility; Responsibilities include, but not limited to:

  • Performs, oversees & sets standards for all Housekeeping functions.
  • Maintains, improves staff morale and engagement
  • Enforces HHS uniform guidelines, policy and procedures
  • Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals
  • Maintains Resort Facilities and guest units to the highest standards of cleanliness
  • Assures all units are inspected for cleanliness prior to releasing for occupancy
  • Has written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleaned
  • Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines
  • Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in
  • Establishes and maintains excellent vendor relationships
  • Receive and respond to guest housekeeping complaints in person and in writing as needed
  • Conduct, as necessary and required, the rooms and common area inspections with GM and VP of Operations
  • Oversees pertinent flow of information between all departments as needed
  • Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members
  • Interviews and helps facilitate hiring of new employees when needed
  • Document, discipline and assist in the termination of employees when needed
  • Utilize excel, Microsoft word and Google programs to more efficiently utilize time
  • Insures welcome and certification programs are in place for new team members
  • Flexible schedule availability required, to include working weekends and holidays
  • Makes recommendations and implements policies and procedures to improve hotel/resort efficiency and service levels within the Housekeeping department
  • Understands and enforces all Safety & Security policies
  • Position is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality Division
  • Other duties as assigned
  • Relocation is required

HHS Summary:

HHS is one of the largest privately owned support service providers in the United States. We were founded in 1975, and started out by providing one hospital in Texas with housekeeping services. Since then, our company has grown in every way possible. Today, we employ more than 16,000 people in more than 30 states, as well as internationally, and provide a wide range of services in the healthcare, resort, senior living, government, and aviation industries. As a growing company, we are always looking for dedicated and quality-driven people who are ready to grow alongside us. To learn more about who we are and the services we provide, visit hhs1.com .

Our People

HHS has achieved success by hiring world-class individuals. We are looking for professionals with exceptional customer service skills to manage day-to-day operations in partner businesses across the US & growing world locations (currently beginning in Canada, South America, & Japan).

HHS Resort Housekeeping

Our approach to housekeeping services is guest-focused and performance driven. We have meticulously engineered our programs and policies to ensure exceptional cleaning results and maximum operational efficiency and we pride ourselves on the ability to tailor our systems to meet the unique needs and challenges of each individual partner we serve.

Job Summary:

Take a hospitality-focused approach to everything they do

Have a positive and proactive attitude

Be engaged with resort leaders and behave as a member of their team

Strive to motivate and encourage team members each and every day

Strive to embody our company-wide commitment to service excellence

Identify potential problems and address them head on

Lead by example; we do "above and beyond" every single day

Benefits and Compensation

Our company is a great place to work; we offer paid vacations, paid sick days, full benefits, exceptional compensation packages, and the opportunity for advancement. Increasing compensation and advancing your career will only be limited by your performance. All compensation packages are negotiable. Regardless of your starting point with HHS, our history has proven that most salaried team members can double their base compensation within 5 years of their start date.

The Essential Functions Test (EFT)

  • At HHS, we know that people drive our success. We need team members with a positive attitude who are committed to teamwork, compassionate patient care, and top-notch quality service. What's more, we need team members who can perform the essential physical functions of the job.
  • To make sure our team members can in fact perform those functions specifically related to their job duties with HHS, they must PASS 100% of the HHS Essential Functions Test (EFT). During the EFT, individuals will be expected to perform a series of controlled lifts and movements that replicate the tasks performed as part of their employment.
  • The EFT helps HHS determine whether potential team members have the physical abilities required to perform their job.

HHS is an Equal Employment Opportunity Employer and is committed to workplace diversity.

Thank you for your interest in HOSPITAL HOUSEKEEPING SYSTEMS, LLC. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.

Posted: 2020-05-23 Expires: 2020-06-21
Sponsored by:
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Assistant Director - Resorts and Hospitality - Biloxi, MS

Hospital Housekeeping Systems LLC
Biloxi, MS 39530

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