13 days old

Assistant Manager - Eyeglasses

National Vision, Inc.
Reading, PA 19601
  • Job Code
Position Description :

The Assistant Eyeglass Manager assists the General Manager with store operations and ensures that the eyeglass department operates in accordance with the company policies and procedures. This position oversees the Opticians and Contact Len Sales associates and in some stores, the Receptionist.

Essential Duties and Responsibilities:

Store Operations Management

  • Drives, monitors, and achieves profit, sales and performance goals according to NVI standards. Monitors retail operating costs, budgets, and resources.
  • Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines. Identifies areas of opportunity and creates an action plan for improvement.
  • Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
  • Ensures quality standards are met. Reviews remakes and enforces policies to ensure compliance.
  • Guarantees the timely receipt and return of eyeglasses.
  • Handles escalated customer complaints and issues.
  • Performs required dispensing duties as necessary.
  • Communicates with the General Manger, District Manager, and Corporate Office and provides store reporting as required.
  • Maintains facility to corporate and safety standards including building, equipment, parking lot and grounds.
  • Other duties as assigned.

Merchandising and Inventory Control

  • Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards. Makes sure all associates and doctors are aware of current promotions.
  • Monitors and maintains supplies within budgeted amounts according to policy as directed.

Associate Management
  • Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
  • Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
  • Leads and coaches associates towards the attainment of sales and customer service goals. Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed for each associate.
  • Delivers clear, motivating and constructive feedback in a timely manner to all associates. Confronts problem performers directly and without delay; conducts investigations and initiates appropriate disciplinary action when necessary and follows up to monitor progress.
  • Ensures associates follow NVI policies and procedures and keeps associate files up to date including attendance, training and development.
  • Completes annual performance reviews along with continuous coaching conversations with all associates.

Position Requirements :

  • Optical sales experience. Supervising experience is preferred.
  • Maintain Optical license in states that require licensure.
  • Proven ability to lead, coach and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.
  • ABO and NCLE Certified (Recommended).
  • Knowledge of the optical industry preferred.
  • Successfully pass a criminal background check

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Posted: 2019-10-10 Expires: 2019-11-08
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Assistant Manager - Eyeglasses

National Vision, Inc.
Reading, PA 19601

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast