14 days old

Associate Parts Research Specialist

Olathe, KS 66061
  • Job Code
Content Function

We are One. Thats the foundation of our company culture at TVH. Were the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry.

Were seeking apeople focused, technical professional with subject matter expertise in automotive or material handling parts to join our team at our Americas headquarters in Olathe, KS.As the AssociateParts Research Specialist, youll respond to basic parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment.

Essential functions for this role include:

  • Provide part numbers, pricing, product availability, and basic technical information for material handling and industrial equipment, floor sweepers/scrubbers, aerial lift equipment and light construction equipment to customers and employees verbally and/or via electronic communication.

  • Learn to leverage technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees.

  • Learn to navigate and use the ERP system and other company databases and programs to ensure accurate and timely customer service.

  • Learn and understand established parts research, call center, and customer service processes, concepts, and systems

  • Understand TVHs Mission, Vision, Values, and culture


Qualified candidates will possess a High School Diploma or equivalent with mechanical aptitude and a proven track record in providing excellent customer service. Additional qualifications for the position include:

  • Demonstrates a comfort level and proficiency using internet search engines

  • Demonstrates the ability to take on new challenges with a self-starter attitude and philosophy

  • Demonstrated ability to collaborate in an effective, positive manner in a team environment

  • Demonstrates effective verbal, written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization

  • Demonstrates a high level of professionalism, service, and discretion with confidential and sensitive information

  • Candidates with experience in the material handling industry and/or experience working in a call center environment are highly preferred.

  • Experience in the automotive aftermarket, or experience in the equipment repair field will be strongly considered.

  • Bilingual English/Spanish skills a plus!


TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite health clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program or grab your laptop for a quick walk on one of the treadmills located on our Olathe campus. Thats just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clicking here.Dont wait a minute longer. Apply today to join the TVH team.


Posted: 2020-06-29 Expires: 2020-07-28
Sponsored by:
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Associate Parts Research Specialist

Olathe, KS 66061

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