29 days old

Asst. Manager, Home Services Delivery (Compton, CA)

Best Buy
Los Angeles, CA 90012
  • Job Code
    744943BR
The Asst. Manager, Home Services Delivery is directly responsible for driving home channel fulfillment consistency, efficiency and quality of work completed by third-party partners in their assigned area and managing the end-to-end responsibilities directly related building (DDC, Delivery Hubs, etc) loadouts.

Third-party partner partnership

  • Conducts regular ride-behinds and appropriate partnership validation of scopes of work and directives in support of business needs, and Best Buy/Geek Squad strategy.
  • Validates that third-party partners are meeting or exceeding expected SLAs.
  • Develops areas of action plans to overcome performance gaps.
  • Participates in facilitation of training of 3PL market managers in individual and group environments though developmental training, onboarding, and increased proficiencies of team.
  • Acts as centralized escalation and day-to-day management point and of contact for all third-party partner escalations.
  • Directly responsible for third-party partner load outs and delivery fulfillment from a specific building they are assigned to
  • Oversee third-party partner asset management and inventory control
Communication
  • Communicates with third-party partners as needed to effectively supports the client and Best Buy and Geek Squad Strategies within their area.
  • Creates consistency in service execution ultimately protects and grows the brand internally and externally.
  • Provides teachable point-of-view for new processes, procedures, business segments, and areas of focus.
  • Develops and maintains pertinent partnerships (such as Retail and third-party provider) in support of driving business results and improving the client experience.
  • Acts as centralized escalation and day-to-day management point and of contact for all third-party partner escalations. Business Analysis:
  • Collaborates with third-party providers to meet or exceed productivity, client satisfactions, and business goals by monitoring, analyzing business trends and results on a daily, weekly, monthly basis.
  • Validates necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
  • Validates work orders are being managed and updated by third-party providers in a timely fashion.
Basic Qualifications:
  • 1 year of leadership experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 1 year of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.
  • 1 year of Consumer Electronics or Appliances Industry experience.
  • Must be 21 years of age and have a current, valid drivers license with a clear driving record (no convictions in the last 3 years of DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents).
Preferred Qualifications:
  • 1 year of experience managing a remote workforce.
  • 1 year of consumer electronics repair or installation experience.






Posted: 2019-11-09 Expires: 2019-12-08
Sponsored by:
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Sponsored by:
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Asst. Manager, Home Services Delivery (Compton, CA)

Best Buy
Los Angeles, CA 90012

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