23 days old

AVP / Branch Manager

HomeTrust Bank
Kingsport, TN
  • Job Code
    1437
Location: 422 Broad St., Kingsport, TN 37660




The Branch Manager serves as a sales and service coach, motivating the team to deliver outstanding service by providing sound financial solutions. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results with a proven and dynamic sales and service approach and mentality. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy.



Specific Job Functions:


  • Drives branch performance results to meet/exceed branch sales/service goals.

  • Steadfastly pushes self and others for results. Creates an office culture of ownership and accountability.

  • Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind.

  • Works in collaboration with Retail Management in establishing branch and individual sales and service goals.

  • Coordinates and/or conducts regular branch sales and service meetings.

  • Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates.

  • Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals.

  • Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives.

  • Responsible for ensuring branch operational safety and soundness.

  • Responds to inquiries concerning customer service needs.

  • Cross-sells and refers financial institution products and services as appropriate.
Knowledge/Skills Required:


  • Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act.

  • Skilled sales/service leader with thorough knowledge of the sales/service process.

  • Proven developer of sales/service teams.

  • Thorough knowledge of all HomeTrust retail consumer products and services.

  • Knowledge of loan and deposit processing functions and related requirements and procedures.

  • Excellent attention to detail, organizational and communications skills.

  • Successful completion (as required) of in-house training programs.


Physical and Mental Qualifications:


  • Ability to understand and use Bank policies and procedures to support positive customer interactions.

  • Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations.

  • Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly.

  • Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority.
Competencies Required:


  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

  • Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each persons hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with.

  • Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities.

  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

  • Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.

  • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers.

  • Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid or selecting strong people; assembles talented staffs.
Personal Traits:


  • Presents a professional, business-like manner and appearance.

  • Sales and service aptitude and ability. Earns quick credibility.

  • Excellent skills at building and maintaining relationships.

  • Coach/mentor/developer of others.

  • Highly developed communication and presentation skills.

  • Ability to resolve customer concerns/issues in a positive way.

  • Focus/desire to serve customer needs and provide excellent customer service.
Job Requirements:


  • High school diploma or equivalent required, Associates or Bachelors Degree preferred

  • Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC.

  • 5+ years of experience in sales and service leadership roles.

  • Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform.

  • This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration.
EOE/Protected Veterans/Individuals with Disabilities




See Job Description.





Posted: 2018-09-27 Expires: 2018-10-26
Sponsored by:
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Sponsored by:
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AVP / Branch Manager

HomeTrust Bank
Kingsport, TN

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