20 days old

AVP - Client Partner

San Francisco, CA 94102
  • Job Code

Cognizant Technology Solutions (NASDAQ: CTSH) is one of the worlds leading professional services companies, transforming customers business, operating, and technology models for the digital economy. With annual revenues of ~$17 billion and a market value of $34 billion, the company aids prominent clients in adapting to continual shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 list a ranking of U.S. companies with the best prospects for breakout growth.

Cognizant focuses on helping organizations:

Rethinktheir business models to change the ways they interact with their customers, employees and partners. Cognizant helps them reshape their operations and processes to increase productivity and gain competitive advantage.

Reinventtheir workforces to reflect the millennial mindset and its flexible, open and inclusive approach to work. Cognizant can help companies adopt new tools to enable knowledge sharing and drive productivity and innovation.

Rewiretheir operations that are being transformed by social networks, mobile devices, "big data" analytics and cloud computing. Cognizant can help clients use these technologies to find new ways to increase operational flexibility, lower costs and decrease time to market.

Cognizants go-to-market is along multiple industry-oriented business segments, with each vertical sector operating in every geography. Each of these sectors relies heavily on industry and domain experts to help the company bring truly insightful strategies and solutions to its clients. In order to work with customers to create digital opportunities, Cognizant has recently restructured its service lines along the following three practice areas (each one of which operates and delivers services through its four industry sectors):

  • Cognizant Digital Business: Digital strategy, agency services, advanced analytics and human-centered design to help customers transform their business models and better compete with digital-native businesses. Responsible for the development of intelligent products and services.

  • Cognizant Digital Operations: Focused on cost reduction via automation and improved managed services; providing process automation and business process utilities to customers.

  • Cognizant Digital Systems & Technology: Digital engineering, application and infrastructure cloud migration, and cybersecurity services. Focused on modernizing and securing digital infrastructures.

  • Cognizant Consultingis an enabling business unit that works in tandem with these digital practice groups, identifying the priorities for systems transformation and the application of emerging technologies.

As the relevance of Cognizants services continues to increase, and as thought leadership, strategic input, and transformational engagement increasingly become the hallmark for true professional partnership, Cognizant is looking for a set of senior leaders to help transform its engagement with its clients.

This new generation business leader will oversee one of Cognizants global platinum accounts (>$100 million in annual revenue), helping its clients both develop, and realize, their vision for technology enabled transformations within their business.

Cognizant has restructured its client teams to better align its organization with the expectations of clients, and with digital trends. Under this new structure, the company is enhancing its focus on platinum core clients (Cognizants largest, global clients). A single client leader will coordinate the relationship with the client, to achieve the highest levels of customer satisfaction, efficiency, and profitability. The intent is to move beyond local service engagements towards a more strategic solutions-oriented model that supports much closer engagement with Cognizant, and allows for broader deployment of Cognizants value-added service offerings. This is intended to dramatically change how Cognizant ensures customer satisfaction and achieves growth.

The successful candidate will be expected to work closely with client leaders, across functional and BU lines, to create true thought partnership in defining their digital and transformational agendas. In doing so, s/he will uncover opportunities for deepening and broadening the clients engagement with Cognizant. The Business Leader will be supported by teams, including Engagement and Delivery leaders, who will in turn manage the client account management and delivery teams that deliver Cognizants services to the client.

Key Accountabilities:

The AVP will be empowered to drive solution and capability development towards deeper, longer, and more profitable engagements. S/he will be responsible for building deep and sustainable relationships with the client, meeting top and bottom line goals, and ensuring customer satisfaction with the end objective of achieving significant account growth.

Some of the specific priorities and responsibilities of the position will include:

  • Responsibility for Fortune 500 clients (vision, strategy, consulting, operations, relationship management, implementation, and team building)

  • Developing strong client relationships with C-suite executives

  • A deep understanding of the clients industry landscape and strategic options - partnering with C-Suite clients to make bold decisions on priority issues at the intersection of business, technology, and operations

  • Understanding client business models, operating across the value chain to drive digital transformation by proactively identifying, building the need for, and then delivering on, new strategic initiatives

  • Leadership of cross-functional teams including thought leaders, subject matter experts, account executives, and operational and process delivery leaders to build deep, lasting, and profitable client engagements

  • Develop and mentor junior colleagues, both on and off project teams (industry knowledge, client context, innovations, etc.)

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Portfolio Management PL4 Required
2 Business Services PL4 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Mortgage Loan NA Desired

* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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AVP - Client Partner

San Francisco, CA 94102

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