9 days old

Billing Coordinator

Chubb
Chicago, IL 60602
  • Job Code
    332204
Combined Insurance, is seeking an Billing Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

JOB SUMMARY:
In partnership with our internal business partner, CSSC, this position will be responsible for premium reconciliation, discrepancies, and monitoring policies financial status for all distribution channels.
The Billing Coordinator is expected to perform and prioritize billing and/or premium functions, executing tasks and responsibilities while building and maintaining positive relationships with internal and external clients. Direct ownership of a block of business as it relates to premium management.
This position requires strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution to meet the diverse needs of our clients.

RESPONSIBILITIES:
  • Manage block of multiple policies and accounts from a premium accounting and billing perspective.

  • Work with CSSC to ensure accuracy of premium payments and application.

  • Conduct premium payment audits when required to help clients identify incorrect or missing payments.

  • Communicate policy financial status to internal and external partners.

  • Responsible for past due management, billing discrepancies, and error templates for assigned block. This includes up lapsing, payment collections, and member detachment.

  • Communicate and collaborate with internal departments including client services, underwriting, and others to provide timely and effective resolution to any premium or billing challenges, changes, updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary.

  • Partner with client finance on any communication necessary to resolve billing vs. remittance challenges and past due invoices.

  • Responsible for suspense management, unapplied premiums, and reconciliation for assigned block.

  • Develop and maintain positive relationships and rapport with internal and external clients.

  • Provide on-going client support for billing/premium to ensure members no longer employed by the group are appropriately transitioned to direct billing.

  • Provide any premium reports to necessary areas to continue servicing the account. Handle salesforce items to resolution for inforce customers.

  • Partner with necessary areas on account reviews and audits to highlight broker or client concerns with the account overall and assist with development of action plans to address issues, risks, and opportunities.

  • Perform other duties as assigned.


COMPETITIENCES:
  • Relationship-Builder Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset

  • Problem Solving Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.

  • Continuous Learning Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.

  • Initiative Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

  • Adaptability Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.

  • Results Orientation Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.

  • Values Orientation Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks One Chubb.

  • Detail Oriented Has exceptional attention to detail and focus on accurate and timely delivery.

  • Creativity Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods arent successful.


SKILLS & EXPERIENCE:
  • Experience with group insurance premium/billing.

  • 2-3 years of group benefits insurance industry experience preferred.

COMPETENCIES:
  • Excellent verbal and written communication, interpersonal, and customer service skills

  • Excellent analytical, accounting, and problem-solving skills

  • Ability to structure and manage work across multiple functions & locations

  • Ability to build consultative, trust-based relationships

  • Ability to identify issues, remediation tactics and escalation paths

  • Personal initiative and accountability

  • Sound judgment and ability to problem solve

  • Sound organizational and time management skills

  • Ability to multi-task in an extremely fast paced environment

  • Ability to prioritize and manage multiple priorities

EDUCATION:
  • 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute

OUR BENEFITS
As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.
Our parent company is one of the worlds largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
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Posted: 2020-02-14 Expires: 2020-03-14
Sponsored by:
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Sponsored by:
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Billing Coordinator

Chubb
Chicago, IL 60602

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