11 days old

Business Manager ,Project Implementation

American Water Enterprises
Naperville, IL 60540
  • Job Code

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 6,800dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46states. To learn more about American Water andadditionalcareer opportunities, visit www.amwater.com.

Primary Role

The Project Implementation Manager (PIM) is responsible for leading execution of a variety of operational and strategic efforts across American Water Resources, ensuring that new technologies and operational processes are implemented successfully. The role will lead and implement targeted solutions for AWD workflow initiatives and on-boarding new business development partners. PIM serves as a leader of highly skilled employees focused on relationship management, change management, technical system implementations and successful new technology deployment.

Key Accountabilities

  • Collect data from operational teams and manage project administration

  • Participate in contract negotiations for new business development (BD) growth.

  • Assist new clients, as well as cross-functional teams with the implementation of new software and resulting new business processes

  • Ability to understand and apply project methodologies and risk management processes when on-boarding new partners

  • Directly responsible for everyday workflow of all AWD: implementation processes, AWD governance and providing technical support to all team members

  • Coordinate with team to resolve all issues within required timeframe for new project initiatives and recommend appropriate changes to all associated policies and procedures

  • Monitor all implementation requests and administer staff to meet required timelines

  • Evaluate newly defined processes and provide business technical support to establish all new client/partner configuration requirements

  • Collaborate with system integration teams to ensure compliance with all client/partner requirements

  • Ensure the development of all processes and tools for customer implementation lifecycle and identify all defects

  • Supervise the day to day maintenance and administration of AWD, Agent Desktop (AD) and business modules within Oracle.

  • Work with director and leadership team to consistently drive improvements in team performance, customer experience and process improvement


  • Utilize expertise and industry knowledge, gather and synthesize relevant data, suggest improvements in the tools and techniques to help scale the team while serving as a strong cross functional leader

  • See the opportunity in every BD initiative to develop structured plans in order to deliver solutions to new business to help scale the business effectively

  • Build rapport and constructive relationships with all team members across the organization

  • Serve as a key point of contact to director and executive stakeholders regarding AWD initiatives, new partner on-boarding, system improvements, product implementation, partner changes and new capability builds.

  • Interface directly with Call Center, Marketing, BD, Accounting and other back office areas to facilitate goal alignment and relevant, timely communication on all new initiatives

  • Coach and mentor team members and other leaders by identifying and providing opportunities that are in line with development plans and company goals

  • Create and lead a team that is self-directed and accountable


  • Software Development Life Cycle methodology

  • MS Office proficiency:Access, Powerpoint,Visio

  • SQL

  • AWD trained

  • Project Management

  • Agent Desktop

  • Oracle

  • CMS

  • Noetix Reporting

  • Excellent verbal and communication skills; ability to develop, lead and deliver presentations

  • Strong stakeholder management skills and ability to lead and take initiatives with minimal guidance from director and executive leadership

  • Proven analytical, leadership, problem solving, and planning skills

  • Abiliyt to manage and prirotize multiple projects to deliver comitments on time

  • Solution oriented with the flexibility to work in a dynamic ennvironment

  • Ability to take direction as well as seek guidance where needed

  • Strong project management skills (organization, time management, etc)

  • Ability to work under pressure and respond to and, at times, recommend changes in priority utilizing an agile mindset.


  • 10 - 15 years experience in home warranty operations

  • 10 - 15 years of supervisory or team lead positions in home warranty operations

  • 3 5 years experience in call center operations

  • Bachelors degree in Business, Technology or related program

Travel Requirements

0 20%. The incumbent may be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.


Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results


Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Posted: 2020-06-29 Expires: 2020-07-28
Sponsored by:
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Sponsored by:
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Business Manager ,Project Implementation

American Water Enterprises
Naperville, IL 60540

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