12 days old

Business Relationship Manager

Scottsdale, AZ 85251
  • Job Code


Under limited direction, this position will be the primary point of contact for IT services and a key contributor in defining and driving the IT portfolio for BSI business units, members, and affiliates. This customer-facing role develops and maintains a strategic partnership between business and IT, develops business cases to fund projects, and executes initiatives through the appropriate delivery channels within Corporate IT.


Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Maintains good attendance and punctuality per the absence policy.

Serves as the principal point of contact and maintains continuous dialogue with key business stakeholders to support effective delivery of quality IT solutions and services.

Uses the roadmap to produce short-term plans to support IT project proposals and initiate the agreed projects.

Maintains visibility into and has an understanding of strategic initiatives for the business and IT stakeholders. Develops a multi-year roadmap to continually improve and enhance the IT services.

Establishes and negotiates business area priorities for IT projects and support services.

Establishes and promotes the overall IT vision and how IT will support the business unit.

Provides assistance with solution requests and approved projects within the portfolio, ensuring that projects align with the technology that best provides maximum return on investment

Understands the enterprise architecture roadmap and how it aligns to supporting business needs.

Remains abreast of changes and developments in the blood banking industry related to regulations and standards and provides direction to implement required changes. Establishes and maintains a network of professional relationships.

Maintains communication with and negotiates delivery scope and time frames with software vendors.

Performs all other duties, at the discretion of management, as assigned.


Knowledge/ Education

Bachelors degree or extensive operational or project management experience in lieu of degreerequired.

Masters degree preferred.

Licenses/ Certifications

ITIL Practitioner Certification, PMP Certification, or ISO 20000 Certification preferred.


Eight years of related experience required.

Five years in business relationship, advisory, or professional services preferred.

Project management experience preferred.

Vendor management experience preferred.

Extensive experience utilizing ITIL operations management practices preferred.


Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Must have analytical, statistical, personal organization, and problem solving skills.

Ability to work in a team environment and participate as an active member of management.

Ability to think strategically and independently.

Effective oral and written communication skills.

Able to organize, prioritize, and execute a variable workload and multiple priorities, paying close attention to detail with limited supervision.

Proficient computer skills.



Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

For more EEO information about applicant rights click here

For information about Pay Transparency rights click here

Our organization participates in E-Verify, for more information click here

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.




Posted: 2020-06-29 Expires: 2020-07-28
Sponsored by:
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Sponsored by:
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Business Relationship Manager

Scottsdale, AZ 85251

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