1+ months

Business Support Manager - Global Banking and Markets Technology

Jersey City, NJ 07308
Business Support Manager - Global Banking and Markets Technology

Jersey City, New Jersey;Jersey City, New Jersey

**Job Description:**

Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.


+ The Technology Business Support Manager function within Global Technology & Operations functions as an interface between the central teams (Business Management, Governance, Finance and Op Risk Management) to the Technology organization and other GT&O lines of business.

+ Focus of role is on headcount, resource and vendor management (invoice processing), expense management, financial forecasting and space planning

+ Works directly with the existing business management team to build / automate financial and resource reporting in support of Equities Technology

+ Works directly with other functional and development managers in the technology organization on resource allocations/forecast

+ Interactions on a daily basis with multiple layers of the organization, reviewing and gaining feedback on:

+ Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central Global Banking & Markets team reports

+ General ad-hoc requests as needed for executive level meetings, business presentations, etc.

+ Organizational metrics

+ Production, automation and analysis of key monthly reporting packages

+ Resource forecast (analysis of forecast vs. actual)

+ Project forecasting and tracking

+ Financial forecasting and planning across multiple technology products

+ Resource space planning

+ Database automation and management to support various resource and expense metrics

+ Vendor management (forecasting/run-rates for third party spend, invoices and contractors)


+ Expert MS Office skills, particularly Excel and Access (Pivots, V-lookups, management of large datasets, . Macros, database management and automation).

+ Proficient in Powerpoint for executive presentations

+ Financial background and / or experience in financial services a plus

+ Metrics and reporting

+ Team-player

+ Extremely strong verbal and written communication skills

+ Self-motivated and delivery focused

+ Attention to detail

+ Analytical

+ Extremely organized with good time management skills

Bank of America's Global Banking and Markets Technology Organization....

+ **_Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world._**

+ **_Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully._**

+ **_Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals._**

+ **_Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience._**

+ **_Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs._**

+ **_Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital._**


1st shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-02-14 Expires: 2020-08-02

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Business Support Manager - Global Banking and Markets Technology

Bank of America
Jersey City, NJ 07308

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast