1+ months

Business Support Manager II

Charlotte, NC 28230
**Job Description:**



The CTO Command Centers support the availability and performance of Bank of Americas global technology services. The primary mission of the Command Center is to enable operational excellence by detecting, predicting and preventing customer and business impacting technology incidents and to restore service as quickly as possible when disruptions do occur.



Role will oversee strategic programs within the Command Center organization, including the Operational excellence strategic program (Continuous Improvement program at the bank) and initiative planning. May include risk management, financials, workforce management, process improvement, business continuity and organization communication for Bank of Americas technology Command Centers. Role is global in nature and manages diverse functions for a large team. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the departments functional area. Ideal to have working knowledge of general bank policies, programs, and procedures and financial/accounting practices.



**Responsibilities**



+ Drive Operational Excellence effort across the team specifically related to Event, Incident, Problem & Change Management processes. Operational Excellence is the bank's program for continuous improvement to support responsible growth.

+ Develop and execute upon a robust communications and engagement strategy that energizes Command Center teammates globally and generate grassroots engagement in the Operational Excellence process

+ Identify and manage Command Center quarterly objectives and related results to ensure organization is progressing to overall vision, mission

+ Identify strategic initiative planning effort for Command Center by partnering with team to outline plans, secure funding

+ Establish and manage routines for risk within organization, including risk identification and executive communication **Required Job Skills**



+ Experience in developing strategic plans and storyline for team / organization

+ Ability to develop concise and effective senior level presentations

+ Proficient oral and written communications skills

+ Power Point and Excel skills - Expert and detailed presentation development experience in Power Point

+ Collaborates well in a team environment - Able to build broad-based business relationships across the organization using influencing skills while resolving conflict with minimal noise.

+ Strong organizational skills excel in managing competing priorities

+ Adaptable to change

+ Work independently **Desired skills**

+ Experience in creating strategic framework, leading teams through change, driving business improvements

+ Financial industry technology experience

+ ITIL Foundation Certification and/or specific experience with the Event, Incident, Problem & Change Management processes

+ Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

+ Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.

+ Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

+ Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

+ Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

+ Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.



**Posting Date** : 06/26/2019



**Location** :

Charlotte, NC, Gateway Center, 901 W Trade St,

Richmond, VA, VILLA PARK OPS CENTER BLDG C, 8001 VILLA PARK DR,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-06-05 Expires: 2019-09-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Business Support Manager II

Bank of America
Charlotte, NC 28230

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