27 days old

Business Support Manager - Staff Support & GT&O

Charlotte, NC 28230
Business Support Manager - Staff Support & GT&O

Charlotte, North Carolina

**Job Description:**

Business Support Manager forGlobal Technology & Operations & Staff Support LOBs:

TheBusiness Support Manager (BSM)will be a highly visible and hands on execution leader providingBusiness Managementexpertise across Global Technology & Operations & Staff Support LOBs. The successful candidate will be a strong, decisive, results oriented leader who can develop and manage relationships across Global Technology & Operations & Staff Support LOBs with a wide variety of partners based on trust, teamwork and knowledge. The individual should possess a very high attention to detail and demonstrable accuracy of work product, as frequently their work output will be used by senior executives of the Global Technology & Operations + Staff Support LOBs leadership team. Strong project management, written communications, advanced analytical skills and creative and effective executive presentations are also essential core requirements for the position.

Key Responsibilities:

+ Project manage all Global Technology & Operations & Staff Support deck requests including content coordination, review cycles, business reviews, board decks, and strategy updates.

+ Partners with reporting and analytics team and oversees all Global Technology & Operations & Staff Support reporting and looks for opportunities to reduce manual tracking and reporting.

+ Works with Lateral Recruiting BSM to be cross trained on Lateral Recruiting efforts and serves as back up as needed.

**Required Skills:**

+ 5+ years relevant HR or business support; must have broad understanding of the various facets of HR.

+ MUST have advanced Excel and PowerPoint skills.

+ MUST have strong project management skills.

+ Highly organized with keen attention to detail.

+ Know how to use data/reports to drive tactical improvement and/or to communicate the business story.

+ Ability to think proactively and balance multiple needs, requests and goals.

+ Comfortable working with ambiguity and rapidly changing priorities.

+ Excellent relationship and communication (e.g., verbal, written and presentation) skills.

+ Bachelors degree or equivalent work experience required.

**Desired skills**

+ Experience with SharePoint site and development

+ Ability to inspire and motivate others, set clear direction, and monitor progress against goals

_Enterprise Owned Job Profile:_

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.


1st shift (United States of America)

**Hours Per Week:**


Full time


Manages People: No

Travel: Yes, 5% of the time

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. Candidates must possess authorization to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2019-11-08 Expires: 2019-12-26

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At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Business Support Manager - Staff Support & GT&O

Bank of America
Charlotte, NC 28230

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