23 days old

Busser/Server Assistant - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109
  • Job Code
    SERVE01213-00001



Do you share Hornblower's passion for providing amazing experiences? If youre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?



The successful Server Assistant will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.



Essential Duties & Responsibilities:



  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)

  • Provide guests with water, coffee/tea, and bread service throughout the meal

  • Bus used and unneeded dishes and glassware from guests tables to galley

  • Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning

  • Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash

  • Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture

  • Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest

  • Be prepared to begin work at scheduled time

  • Maintain uniform and personal grooming in compliance with appearance standards

  • Assist with the warm and efficient greeting and seating of guests when they arrive

  • Additional job duties as assigned

Minimum Qualifications:



  • High school diploma or equivalent required

  • Must meet minimum state age requirements

  • Must possess a service orientation actively looking for ways to help others

  • Will work for extended periods of time without sitting

  • Required to lift furniture and other heavy items such as bus tubs up and down stairs

Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.



Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.



Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.



See job description





Posted: 2020-03-13 Expires: 2020-04-11
Sponsored by:
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Sponsored by:
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Busser/Server Assistant - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109

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