9 days old

Byram Healthcare, Associate Customer Service Representative

O&M Halyard, Inc.
Worcester, MA 01608
  • Job Code

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after 30 days of employment
  • Employee stock purchase plan
  • Tuition reimbursement
  • Development opportunities to grow your career with a global company

Core Responsibilities:

  • Performance - Meet personal/customer service team targets and call handling quotas.
  • Quality Focus - Process patient orders, handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Skills - Follow communication procedures, guidelines and policies.
  • Enterprise Resource System - Record and process patient orders using the Enterprise Resource System (ERP).

Qualifying Experience:

  • Proven customer support experience or experience as a patient service representative.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Track record of over-achieving quota.
  • Proficient in Microsoft Office: Word, Outlook, Excel, PowerPoint.
  • High school diploma or equivalent required.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Byram Healthcare, Associate Customer Service Representative

O&M Halyard, Inc.
Worcester, MA 01608

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