10 days old

C&R Specialist II

Newark, DE 19713
**Job Description:**



The Collections & Recovery Specialist II works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery area. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established assigned list of accounts on an automated collections system and/or auto-dialer. This person solves more complex billing problems and inquiries. Has greater depth of understanding of collections and recovery organization, policies, procedures and systems, and negotiates more complex payment programs or arrangements with minimal guidance while staying within our compliance guidelines within Collections. The person must display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc. Responsibility for the mitigation of losses. Generally more than one year of collections experience.



**Required skills:**



- Ability to work within the operating hours and days for this position as outlined in the posted job requisition.

- Customer service experience, demonstrated commitment to providing quality customer service.

- Proven history of dependability.

- At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.

- Ability to work a flexible schedule to meet business needs.

- Experience working in a team environment.

- Ability to think critically and use good, sound judgment in decision making.

- Self-motivated and goal-oriented.

- Excellent verbal and written communication skills.

- Ability to effectively handle difficult client issues.

- Proficiency in dealing with customers issues in both a routine and complex environment.



**Desired skills:**

- College degree or commensurate work experience preferred.

- 2-4 years of customer service experience.

- Inbound/Outbound call center experience.

- Banking/financial services experience.

- Knowledge of banking operations.



* Multiple Shifts Available



**Posting Date** : 10/30/2019



**Location** :

Newark, DE, Deerfield III, 655 Paper Mill Rd,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Weekly Schedule** : Flexible to work between 8AM - 8 PM (w/rotating Sat requirement)



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-10-31 Expires: 2019-11-30

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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C&R Specialist II

Bank of America
Newark, DE 19713

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