13 days old

Cisco IPT Voice Engineer

Boston, MA 02109
  • Job Code

We are looking for Cisco IPT Voice Engineer for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.


Experience on Cisco Telepresence endpoints (SX10, SX20, SX80, SX C40, etc.)

Working knowledge on patching the servers and endpoints SX, MX, DX, phones and Spark kit

Experience on Cisco MCU (CMS, 5310, Telepresence Servers, ISR Routers, Analog gateways.).

Cisco Conductor, Instant Message & Presence, Cisco Expressway technologies and WebEx hosted solution

Liaising with client and working with an offshore team in a multi-vendor environment.

Experience with managing vendor and coordinating with multiple teams

Understands incident, change and service request processes, in line with ITIL standards.

Assist clients in the daily maintenance of video/audio, voice Server as tier 1 and/or tier 2 (8865/8811 Cisco phones and Polycoms)

Manage video/audio/voice networking relationships and work with vendors to escalate issues when appropriate

Technical Skills:

8+ years Unified Communication / Telepresence experience with considerable experience working in the US client location

Experience with Cisco Unified Communications BE7000 latest version software 11 above (Telepresence, Collaboration, and Applications)

Working knowledge on Call Manager version 10 above & Unity Connection, Unity, UCCX, Instant Messaging & Presence, Expressway, Meeting Server, Skype for Business, Jabber

Desired Skills:

Basic knowledge of Avaya preferred to manage some legacy environment for short period.

Prior experience configuring TMS/TMS-XE

CCNA Collaboration highly preferred with CCNA-Voice (certification)

***We are looking for applicants who have a flair for technology and are willing to take up challenging assignments.

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to work lawfully in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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