19 days old

Claim Business Consultant

Dallas, TX 75201
  • Job Code

Chubb is the worlds
largest publicly traded property and casualty insurer. With operations in 54
countries, Chubb provides commercial and personal property and casualty
insurance, personal accident and supplemental health insurance, reinsurance and
life insurance to a diverse group of clients. The company is distinguished by
its extensive product and service offerings, broad distribution capabilities,
exceptional financial strength, underwriting excellence, superior claims
handling expertise and local operations globally.

The Claim Business
Consultant (CBC) role provides CHUBB with a competitive advantage in the
marketplace by being the Claim single point of engagement, across multiple
lines of business, to key Commercial, Westchester and Major Account Customers.

The CBC will work with
Underwriters, Major Account Client Executives, Producers and insureds to
understand customer needs and collaborate with the North America Claim
Discipline Towers and Third Party Administrative Account Managers to drive the
execution of claim account management plans, service deliverables and business
solutions to these customers.

The CBC account assignments
are aligned with a specific North America Geographic Region or Customer
Segment. This allows the CBC to build and maintain strong knowledge of
and working relationships with the Geographic Region or Customers Segment
responsible for the profit, growth, and retention of the business. The
CBCs internal & external business partnerships, engagement on key
accounts, and ability to drive specific claim account management plans,
positions our organization for success by delivering the critical claim
business relationship component of the renowned CHUBB Claims Brand.

Candidates for this CBC job
may be considered for a specific geographic region or regardless of the
candidates geographic location depending on the current need.

Major Duties and Responsibilities:

Positively influence the acquisition and retention of key accounts
identified by business partners or claims that require CBC involvement.

Develop and execute claim account management plans for select
customers specifically identified by business partners and claims as requiring
ongoing CBC engagement.

Set business partner, producer and customer claim service
expectations in accordance with established CHUBB Claims deliverables and
guidelines for the account premium size, claim count and geographic scope.

Manage the claim review process for engaged accounts in accordance
with CBC best practices & workflows, and the respective claim discipline
adjusters, supervisors, or managers participating in the claim review.

Deliver claim stewardship reports for engaged accounts identified
by CBC Manager & Business Partners.

Provide relevant special claim handling instructions (SHI) for
qualifying accounts, ensure periodic updates for relevancy of SHIs with
underwriting, claims producer, TPA and insured, and provide underwriting with
financial guidance on the claim expenses associated with account special

Activate and align appropriate RMIS tools and reports to meet
customer, producer & insured loss data.

Communicate with CBC Manager and/or Regional Claim Executive on
claim educational topics that may be needed for Underwriters, Producers or
Claim Staff to ensure CHUBB claims brand is accurately represented to our
customers and producers.

For accounts with TPA claim handling, partner with the TPA Account
Manager and CHUBBs TPA Management Group, Technical Oversight, Compliance,
Audit, Data Integration and Finance Teams to ensure compliance with CHUBBs TPA
Operating Guidelines and Practices.

For accounts with multinational insurance exposures, collaborate
with CHUBBs Multinational Claims and Global solutions unit to ensure all
multinational claim services are being executed.

Facilitate to resolution all escalated claim handling issues.

Business Skills and Competencies:

Casualty (GL, Products, Workers Compensation and Auto) claim
management or significant technical experience in the area of Casualty
claims.First Party & Multinational Claim experience is a plus.

Proven technical capabilities within Casualty and the ability to
discern a wide range of Casualty products.

Demonstrated expertise in understanding complex coverage matters
and insurance structures (deductibles, captives, sir, fronted, etc.).

A strong understanding of Chubbs corporate, claim and TPA
business strategies

Exceptional business and financial acumen including the methods to
assess account profitability.

Exceptional verbal/written communication and presentation skills.

Proven ability to develop and enhance relationships and
collaborate with internal and external customers at all levels.

Strong strategic influence and collaboration skills.

Demonstrated ability to independently access a wide range of data
and information and develop recommendations in support of business strategies.

Demonstrated ability to be decisive when confronted with complex
scenarios that require an appropriate response time.

Ability to adapt and embrace change and new challenges.

Education and Experience required:

Bachelors degree required. Minimum of 7+ years of Casualty claim
experience required.

Claim Management experience preferred.

Travel Commitment: Approximately 30%

Chubb strives
to offer a diverse and inclusive and rewarding work environment. Teamwork
and mutual respect are central to how Chubb operates and we believe the best
solutions draw upon diverse perspectives, experiences and skills. We
operate in such a way where everyone, regardless of their singular background
has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation
package and comprehensive benefits package including life, health and dental,
vision, a generous retirement savings plan, disability coverage, stock purchase
plan, flexible spending accounts, tuition reimbursement, and business casual

At Chubb, we arecommitted to equal employment opportunity and
compliance with all laws and regulations pertaining to it. Our policy is to
provide employment, training, compensation, promotion, and other conditions or
opportunities of employment, without regard to race, color, religion, age, sex,
sexual orientation, transgender, national origin, disability, genetic
information, veteran or marital status, or any other characteristic protected
by law.

Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Claim Business Consultant

Dallas, TX 75201

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