4 days old

Client Account Manager

Inmar
Winston-Salem, NC 27101
  • Job Code
    JY2012369
The Client Account Manager is responsible for driving solution strategy & execution of his/her assigned clients, in coordination with Sales, to meet revenue targets and client goals. Under the supervision of the Manager, Client Accounts, he/she will ensure that clients maintain a high level of satisfaction with the services and products that Inmar delivers. The Client Account Manager acts as a subject matter expert, supporting pre and post sale, as needed, to maximize revenue potential and connect clients with solutions that meet their needs and expand their partnership with Inmar.

Primary Accountabilities:

Operational (50%)

  • Plan and execute solution/service programs to meet client objectives

  • Monitor campaign performance to make informed & timely recommendations to enhance performance against client KPIs

  • Deliver post-event analysis with holistic recap and actionable insights & recommendations

  • Provide ongoing support and superior service to both clients & internal teams

Strategic (20%)

  • Understand each clients goals, challenges, marketing objectives & strategies

Influence (30%)

  • Establish and develop trusted relationships with assigned clients

  • Work in seamless coordination with Sales on client strategy, contract renewal and expansion opportunities

Required Qualification:

  • Bachelors Degree in Business or related field

  • 3-5 Years of related work experience (specific industry knowledge a plus)

  • Proficient with G-Suite

  • Proficient with Microsoft Office Suite

  • Beginner with Salesforce.com

  • Competent with JIRA

Individual Competencies:

  • Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.

  • Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.

  • Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitudes.

  • Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

  • Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.

  • Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.

  • Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 20 pounds.

  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

  • Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.

  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

  • Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.







Posted: 2020-06-30 Expires: 2020-07-29
Sponsored by:
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Sponsored by:
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Client Account Manager

Inmar
Winston-Salem, NC 27101

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