20 days old

Client Care Representative

Ascend Learning, Inc.
Leawood, KS 66211
  • Job Code

Ascend Learning; LLC (www.ascendlearning.com) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,000 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, New York, and the U.K.

ATI Nursing Education is the leading provider of online instruction, remediation, analytics, and consulting solutions for nursing programs. Founded in 1998, ATI uses progressive data analytics and compelling content to help nursing students master core content, develop into practice-ready nurses, and succeed on the NCLEX. Together with nursing schools, were preparing the next generation of nurse leaders, ready to provide skilled and safe nursing care in a rapidly changing healthcare marketplace. Currently, ATI works with 20,000+ nurse educators, 2,500 nursing programs, and 225,000+ students.

The ClientCare Representative is responsible for responding to customer's inquiries or complaints regarding the organization's products or services via phone, email or online chat. The role coordinates problem resolution with appropriate departments and informs customer of standard procedures or resolution of product problems on service issues.


  • Provide accurate, friendly and responsive service to customers

  • Resolve incoming customer requests or inquiries via telephone, email or live chat

  • Maintain a working knowledge of products, services, and policies within the business to serve as an internal information source

  • Documentation of inquiries and resolutions

  • Provide light technical support for customers

  • Identify and report unusual inquiry trends or system issues

Education and Experience:

  • Bachelor degree is preferred. High school education or equivalent required.

  • One to three years of customer service experience

  • Previous call center experience is preferred

Skills and Abilities:

  • Friendly and resolution focused interpersonal skills

  • Articulate verbal and written communication skills

  • Excellent collaboration and teamwork skills

  • Proven organizational and time management skills

  • Ability to keep up in a fast-paced environment

  • Strong attention to detail and ability to solve complex problems

  • Technical aptitude

  • Experience navigating various business systems to support customer inquiries

  • Openness to additional responsibilities

  • Ability to support a shift 12-9 p.m.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

Posted: 2019-03-02 Expires: 2019-03-31
Sponsored by:
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Sponsored by:
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Client Care Representative

Ascend Learning, Inc.
Leawood, KS 66211

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