7 days old

Client Engagement Manager

Federal Reserve Bank (FRB)
Richmond, VA 23219
  • Job Code


Federal Reserve Bank of Richmond

The Richmond Fed is the proud home of the Federal Reserves National IT organizationa nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.

When you join our team, youll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and well provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. Its all part of what makes #MyRichmondFed a great place to work!

What You Will Do:

  • Manage a team of business aligned client business associates and other resources with responsibility for end-to- end client experience including business & application support, strategic planning, portfolio management and client engagement.

  • Motivate, attract and retain an effective, cohesive and creative Treasury Services Client Services Support team; and develop a highly motivated, well trained, diverse professional workforce prepared to address current and future challenges in support of the Treasury.

  • Develop trust-based relationships with clients and partners to fully understand their service needs, new technology, and infrastructure affordability. Uses diplomacy and relationships to advance solutions within the Systems and Treasurys consensus-driven cultures.

  • Work with business partners at the Federal Reserve Bank and Fiscal Service for delivery of technology and infrastructure to our Treasury client.

  • Work with Treasury Services leadership and other National IT executives to ensure strategic direction will meet emerging Federal Reserve System requirements, as well as appropriately address Treasury strategic objectives and statutory responsibilities.

  • Direct activities within Treasury Services Client Services in alignment with Treasury Services High Priority Objectives to ensure effective delivery of business value.

  • Effectively contribute to the Treasury Services Division execution of key National IT business management processes such as annual budgeting, development of high priority objectives, performance evaluation and reporting, major issues management, and governance engagement.

  • Demonstrate strong business acumen, influencing and negotiating skills to business solve problems.

  • Demonstrate strong technical acumen, represents clients and business partners in technology planning and technical problem resolution


  • Knowledge:Possess and apply a high degree of subject matter expertise; continually strives to build on this knowledge to produce results that meet customer needs and FRIT goals and objectives.Advanced working knowledge of department/business lines, Reserve Banks, and / or System operations, policies, procedures and technologies.

  • Leadership: Demonstrate management-level expertise to effectively direct functions in in a rapidly growing business environment.Influence others to gain support for ideas or accept a desired course of action.Shapes the direction of others and motivates through inspiring commitment, trust, and respect.

  • Communications: Excellent organizational and communication skills, creativity, attention to detail (compliance), and negotiation skills to interpret results, develop communications and recommend improvements. Able to present information within all settings in a credible, confident and influential manner. Communicates in a concise, direct and purposeful way. Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner.

  • Risk Management: Responsible for understanding and applying risk management discipline to ensure appropriate controls and risk management throughout area of responsibility.

  • Decision Making:Work independently on broad assignments or under general directions as to scope or objectives.Responsible for planning and performance with no guidance or assistance on professional aspects of work except under unusual circumstances. Schedules daily work and provides direction to assigned staff, trains and evaluates performance.Makes recommendations on hiring decisions and salary administrations and disciplinary actions.Develops operating plans and priorities that will be reviewed by officers and executed by direct reports.

  • Experience with Agile, Safe and cloud implementations preferable

  • Bachelor's Degree or equivalent experience

  • Minimum 7 years of relevant work experience and minimum 1 year of supervisory experience.

Discover the Reason Why So Many People Love It Here!

When you join Federal Reserves National IT organization, not only will you find a challenging and purposeful career, youll also have access to a wide range of benefits and perks that support your health and wealth, including:

  • Great medical benefits

  • Pension and 401(k) with employer match

  • Paid time off

  • Tuition reimbursement

  • Employee resource networks

  • Paid volunteer leave

  • Flexible work options

  • Onsite amenities that make working here fun

Other Requirements and Considerations:

  • A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.

  • Candidates should review the Banks Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

  • Sponsorship is not available for this role. Selected candidate is subject to special background check procedures.

  • Key Point High: The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship.

  • For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.

  • Salary offered will be based on the job responsibilities and the individuals knowledge, skills, and experience as defined in the job qualifications/experience.

  • Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by September 24, 2021.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category


Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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Posted: 2021-09-11 Expires: 2021-10-10
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Client Engagement Manager

Federal Reserve Bank (FRB)
Richmond, VA 23219

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