14 days old

Client Service Advisor I - Card Services

Silicon Valley Bank
Tempe, AZ 85281
  • Job Code

Join a bank like no other.

When you work with the world's most innovative companies, you know you're making a difference. O ur clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and 30 years of experience in the industries we serve, and to partner with passionate, enterprising SVBers, dedicated to helping them grow and succeed at every stage of their business.

Join the SVB team and help bring our clients' world-changing ideas to life.

As a Client Service Advisor with the Card Services team, this individual will serve as the primary contact for commercial and consumer card portfolio service requests resolving a variety of card product issues or inquires by navigating, researching or escalating the issue typically guided by precedent and/or established procedures. Accountable for facilitating and positively influencing the client experience by delivering accurate resolution; servicing the client in the highest caliber and influencing adoption of self-service tools.

Provides support through direct or indirect client contact via email and phone channel to inquiries while thoroughly documents of inquiry reason and action performed.

Determines root cause issue, navigates, researches, and resolves the client inquiries in a timely and thorough manner including documentation of the inquiry and resulting actions. Solution generation may occasionally result in the recommendation of additional action.

  • Able to multi-task in a fast-pace environment
  • Excellent client service skills.
  • Excellent written and verbal communication skills with ability to convey complex information.
  • Ability to follow policy and procedures.
  • Desire to learn and develop a full understanding of products, processes, and enhancements.
  • Able to identify issue, problem solve and determine resolution.
  • Strong attention to detail.
  • High School Diploma or Equivalency PLUS
  • Bachelor's degree OR
  • 1-2 years of related professional experience (financial services industry, preferably Credit Card Services) OR
  • 3-4 years of overall experience

For more than 30 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. With commercial, international and private banking services, SVB helps address the unique needs of innovators.

Silicon Valley Bank is the California bank subsidiary and commercial banking operation of SVB Financial Group (Nasdaq: SIVB), and a member of the FDIC. Silicon Valley Bank and SVB Financial Group are members of the Federal Reserve System.

SVB Financial Group is an equal opportunity employer.

Posted: 2020-06-29 Expires: 2020-07-28
Sponsored by:
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Sponsored by:
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Client Service Advisor I - Card Services

Silicon Valley Bank
Tempe, AZ 85281

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