15 days old

Club Front Desk Receptionist

Claremont Club & Spa - A Fairmont Hotel
Berkeley, CA 94704
  • Job Code
Club Front Desk Receptionist

Fostering the health and wellbeing of our guests, visitors and Colleagues is an integral part of our Fairmont Hotels & Resorts culture. As a Club Front Desk Receptionist, your warm service and knowledge of all our Club facilitates has to offer will support our guests and members in their commitment to healthy living.

Hotel Overview: Born of a golden era, the history of The Claremont dates back to the early days of the Gold Rush, when a Kansas farmer by the name of Bill Thornburg "struck it rich". The Claremont boasts an award winning Spa & The Club at The Claremont.

Summary of Responsibilities:

Reporting to the Director of Club Operations or Club Services Managers or Club Supervisors, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
Ensure all guests are registered prior to using the fitness facility
Ensure all guests are aware of the guidelines regarding the use of the facility
Maintain cleanliness of all types of equipment, public and service areas
Ensure guests and members are aware of all programs and activities available
Service and stock all public area items including towels, water, ice, beverages, magazines, newspapers and clean headsets. Issue towels and day lockers.
Provide guests with all information regarding the fitness facility and its offerings
Complete all administrative duties as required
Assist in promoting the facility and organizing special events as required
Report any equipment that needs servicing
Provide a high level of guest satisfaction through effective communication
Follow departmental policies and procedures
Follow all safety and sanitation policies
Answer phones and facilitate reservations
Charge accounts and collect payments
Maintain cleanliness of the locker room, lounge, and coffee areas
Maintain full knowledge of emergency procedures provided in the colleague handbook
Oversee lost and found, making sure proper procedures are followed
Assign tennis courts
Prepare and maintain coffee/tea station
Other duties as assigned

Certification in First Aid and CPR preferred
Computer literate in Microsoft Window applications preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs.
Frequent kneeling, pushing, pulling, sitting
Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must provide proof of eligibility to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you! Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at www.fairmont.com to find out more about our company. EOE/M/F/D/V

Posted: 2021-09-11 Expires: 2021-10-10
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Club Front Desk Receptionist

Claremont Club & Spa - A Fairmont Hotel
Berkeley, CA 94704

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