11 days old

Compliance Rep II

DAT
Beaverton, OR 97005
  • Job Code
    COMPL011485

DAT Solutions is seeking a Compliance Representative II to join our team in Beaverton, Oregon.


Summary


The Compliance Representative II, working in a call center environment, is responsible for validating and approving product sales in a timely manner through the gathering of information such as: previous account history, verification of company/corporation through state and financial resources, and valid operating authority. The Compliance Rep II will also be responsible for handling customer complaints, name/address changes, monitoring authority on existing accounts and processing post activation reviews for online service requests. In addition, this team will provide backup support for email and inbound call queues as needed.


Compliance Rep II Essential Duties and Responsibilities:


  • Review requests for service on all new and existing accounts to determine their eligibility for service and approve those that meet the criteria for service per the Customer Support credit review criteria.

  • Monitors the processing of credit reviews from the Sales Team on new and existing accounts to assure they are completed in a timely manner.

  • Researches all new accounts and customer name changes to verify that the account is not connected with a customer that has previously been terminated because of a bad debt, no-pay complaints, and/or out of compliance with Federal highway Administration requirements.

  • Verify and validate broker and carrier authority and place accounts on hold for inactive authority as needed per DAT policy and monitor these accounts for reactivation if the authority is reinstated or closure if the authority does not become active per the Customer Support process.

  • Process name and address changes within established service level guidelines and according to Customer Support processes and procedures.

  • Provide backup support to the inbound call, email and chat queues as needed.

  • Answer the telephone in a professional and timely manner. Handle customer requests/issues per DAT/Customer Support policies and processes, transferring only those calls that fall outside the scope of a Compliance Rep II.

  • Collect and document customer feedback to assist product managers and engineering staff with product development.

  • Identify opportunities to share product information with potential and/or existing DAT customers and escalate potential sales opportunities.

  • Produce consistently high quality work while maintaining excellent documentation of work completed.

  • Other duties as may be assigned by Customer Support Management

Customer Rep II Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Customer Rep II Performance Skills/Competencies:


  • Ability to request and process information related to insurance and broker/carrier authority; processing all incoming customer requests and database updates necessary for proper functionality of the CarrierWatch application.

  • Ability to keep excellent records to accurately organize work tasks. This is accomplished through the use of Siebel, DAT internal systems, Microsoft Excel and Outlook.

  • Ability to multitask and prioritize work to ensure that all tasks related to broker/carrier maintenance are completed in a timely manner.

  • Ability to maintain good working relationships with team and internal and external customers.

  • Excellent customer service skills.

  • Excellent telephone communication skills, questioning, listening, and negotiation skills required.

  • Alert, personable, well-groomed/professional appearance.

Customer Rep II Technical Skills/Competencies:


  • Personal Computer Basics

  • Proficiency in MS Word

  • Proficiency MS Excel

  • Siebel

  • Internet Navigation Skills

  • Outlook

  • Some knowledge of Crystal preferred

Education:


High school diploma required.


Experience:


Prior experience in a business environment. Ability to work with people as a team. Previous experience working as an insurance admin, insurance specialist or a compliance specialist in a transportation brokerage preferred, but not required.


Language Skills:


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write routine business correspondence. Ability to effectively present information in one-on-one and small group situation.


Reasoning Ability:


Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.


Physical Demands:


The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to sit. The employee is required to be mobile and to use hand and arms to operate a computer keyboard and phones. The employee is required to reach with hands and arms and to talk and hear.


The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.


Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Normal office conditions, with quiet to moderate noise level. Two-story building with elevator service. Overtime may be required with approval of Compliance Supervisor.



About DAT


DAT Software and Analytics is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. DAT is based in Beaverton, OR, with offices in Colorado, Missouri, Texas, and Bangalore, India.


For additional information, see www.DAT.com/company


DAT Software and Analytics embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.


DAT Software and Analytics offers competitive compensation and an excellent benefit package that includes medical, dental, and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program.


All referrals and rsums are managed exclusively through the Human Resources Department.


DAT Software and Analytics will not consider unsolicited rsums from vendors including search firms, fee-based referral services, and/or recruitment agencies.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Support





Posted: 2021-10-08 Expires: 2021-11-06
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Compliance Rep II

DAT
Beaverton, OR 97005

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast