1+ months

Consumer Banking Market Leader - DE, PA, SNJ

Haddonfield, NJ 08033
**Job Description:**

The Consumer Banking Market Leader will manage a team comprised of Financial Center Managers and Relationship Managers. The leader will drive local strategies and tactics surrounding the client experience, client relationships and deepening, and operational excellence at the market and financial center levels. They will focus on developing and executing client-driven market strategies to drive operational excellence and client-deepening strategies, while adhering to regulatory, securities and supervision laws, policies and procedures. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing employees to deliver a client relationship oriented culture. This leader is responsible for holding Financial Center Managers and Relationship Managers accountable for operational excellence and deepening client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships.

Primary Responsibilities

Manage the day-to-day activities of Financial Center Managers (FCMs) and Relationship Managers (RMs) to drive sales growth and operational excellence

Translate strategy into actionable plans for the market, diagnosing team performance and financial center gaps in order to develop action plans to drive sales productivity and risk management

Execute consistently through formalized management routines

Monitor and inspect client management processes

Build and manage relationships with local financial center partners (Consumer Lending, US Trust, GWIM, Small Business, etc.) to ensure referral flow and execution of business strategies (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

Manage and execute end-to-end talent management process including market expansion, hiring, onboarding, proficiency of sales management; perform performance reviews and provide constructive feedback and coaching

Enforce policies and procedures and ensure adherence of team members

Conduct financial center visits and reviews to visibly manage/inspect processes and ensure client and associate safety; compliance with financial center objectives, policies, procedures, and operations

Partner with Operations Manager to ensure coordination and adherence of team members to enterprise operational policies and procedures

Partner with Performance Manager to ensure that relationship deepening is being properly executed and that business objectives are being met

Ensure alignment of financial center resources to serve the core financial needs of clients

Leverage best practices in order to remain up to date on all risk and regulatory requirements

Responsible for coaching the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures

Ensures enterprise complaint tracking process is executed and resolves all client issues that are elevated to management level

Drive client management and relationship deepening routines

Manages and mitigates underperforming and declining results in the risk and client experience space; develops quality action plans and completes performance improvement process if appropriate

Ensures associates are proficient in assisting and educating clients on how to conduct simple transactions via ATA, ATM, on-line and mobile capabil

ities; identifies Small Business/Commercial self-service opportunities

Required Skills

Minimum 5 years of sales and/or bank operations experience

Proven track record of coaching and improving performance in others

Proactively builds trusted relationships with key partners/clients

Can quickly learn business, priorities, challenges, and goals

Can attract, recruit and retain an effective sales and operations team

Ability to serve as client advocate to resolve problems independently or escalate as needed with sense of urgency

Exercises good judgment and experience to make timely and effective decisions

Demonstrated success in building networks across and outside of organizations

Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

Projects enthusiasm, optimism, and determination

Communicates clearly and effectively at all levels

Communicates strategic business plans and tactical sales goals to team members

Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate tasks

Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

Ability to pass compliance requirements

Demonstrated ability to meet deadlines and excellent time management skills

Proficiency in computer skills and professional programs (e.g. Microsoft Office) Travel required: Will vary depending on geography

Preferred Skills

Undergraduate college degree

Prior management experience

**Posting Date** : 08/27/2019

**Location** :

Haddonfield, NJ, HADDONFIELD BC, 1 Walnut St,

Philadelphia, PA, FOUR PENN CENTER, 1600 JFK BLVD,

- United States

**Travel** : Yes, 10% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Banking / Finance
Posted: 2019-08-29 Expires: 2019-11-09

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Consumer Banking Market Leader - DE, PA, SNJ

Bank of America
Haddonfield, NJ 08033

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