Consumer Banking & Merrill Edge Market Sales Manager

Bank of America

New York, NY
Job Code:
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Job Details

Company Bank of America

Job Title Consumer Banking & Merrill Edge Market Sales Manager

Jobid bankofamerica-17030282NewYorkNY

Location: New York, NY, 10176, USA

Description **Job Description:**

The Market Sales Manager (MSM) will directly manage a team of field based Financial Solutions Advisors, Banking Center Financial Advisors, Center Based Small Business Bankers (CBSBB), Personal Bankers and/or Relationship Managers. The MSM will drive client relationship management results through coaching and directing sales and service behaviors for investments, banking products, small business products, financial planning, client segmentation, and referrals. MSMs are responsible for holding FSAs, BFAs, CBSBBs, RMs and other similar positions accountable to deepen client relationships by following established sales processes and building robust Consumer and Small Business Bank / Enterprise partner relationships while adhering to regulatory, securities and supervision laws, policies and procedures. The MSM will act as a champion for identifying solutions to meet customers needs through outbound calling, financial planning and relationship based process. This full service manager role is a fully registered position with supervisory responsibility and will comply with all rules and regulations for registered and non registered employees when coaching performance and behaviors.

**Primary Responsibilities**

+ Manage the day-to-day activities of Financial Solutions Advisors (FSAs), Banking Center Financial Advisors (BFAs), Center Based Small Business Bankers (CBSBB), Personal Bankers and/or Relationship Managers (RMs)

+ Translate strategy into actionable plans for the market, diagnosing team performance and Financial Center gaps in order to develop action plans to drive sales productivity

+ Monitor and inspect Client Management process

+ Integrate across One Team to manage joint success by building and managing relationships with local banking center partners (Home Loans, US Trust, GWIM, BCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team in compliance with regulatory and supervision policies and procedures

+ Manage and execute end to end talent management process for RMs/FSAs/BFAs including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all FSAs/BFAs/RMs and provide constructive feedback and coaching

+ Supervise the investment and sales process, including recommendations of team members

+ Partner with Market Ops Manager and Admin Manager to ensure coordination and adherence of team members to operational, regulatory and supervision policies, procedures

+ Partner with Admin for Banking Oversight (e.g. FSA/BFA Control Review Follow-up)

+ Adhere to regulatory and supervision policies and procedures when coaching and managing producer performance; Enforce policies and procedures and ensure adherence of team members (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

+ Administer superior sales supervision best practices in order to remain up to date on all Risk and Regulatory requirements

+ Drive a Preferred branded client experience

+ Responsible for molding the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, polices and procedures

+ Resolve all client issues that are elevated to supervisory level

+ Drive sales management routines

+ Manage licensing process for unlicensed RMs (as needed)

**Required Skills:**

+ Series 7, 66, (Series 7 must be held for a minimum of 3 years)

+ Supervisory Licenses of an 8 or (9 and 10 combined) or possess a Series 4, 24, and 53

+ 5 years of sales experience

+ Proven track record of coaching and improving performance in others

+ Proactively builds trusted relationships with key partners/clients

+ Can quickly learn partners business, priorities, challenges, and goals

+ Can attract, recruit and retain an effective sales force

+ Exercises good judgment and experience to make timely and effective decisions

+ Projects enthusiasm, optimism, and determination

+ Communicates clearly and effectively at all levels

+ Communicates strategic business plans and tactical sales goals to team members

+ Excellent analytical skills

+ Ability to perform in an explosive growth environment that is experiencing change

+ Ability to lead and motivate a diverse group of employees

+ Promotes a client-first mindset among the team

+ Demonstrated ability to meet deadlines and excellent time management skills

**Preferred Skills:**

+ Undergraduate College Degree

+ Prior management experience

**Posting Date** : 05/05/2017

**Location** : US-NY-New York

**Travel** : Yes, 50% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at section for answers to these questions and more.

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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