1+ months

Consumer Banking Operations Manager - Northwest LA Region

Los Angeles, CA 90028
**Job Description:**

The Operations Manager (OM) is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk. Simplifies and improves processes in partnership with process owners and enterprise resources. Trusted advisor to region leadership team in driving operational performance and reducing variability.

Job responsibilities include but not limited to:

**Operational Performance Planning**

+ Analyze operational processes and make improvements both regionally, divisionally, and nationally

+ Review team performance and metrics and identify gaps, outliers, and root causes

+ Analyze data from QA, FCCA, OMP, and Mystery Shops and develop action plans in partnership with regional leadership

+ Drive region operations action plans to improve performance

+ Support and drive regional meeting content

+ Deploy and support execution of key plays and initiatives

+ Champion key division priorities working closely with performance managers and other key partners

+ Identify loss mitigation actions

+ Support enterprise initiatives

**Required skills:**

- Minimum of three years of senior level multi-unit retail management or regional/market banking management experience leading, managing, influencing, motivating and developing a team

-Ability to analyze operational processes and make improvements

-Strong analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope

- Proven results exceeding goals of managing areas of service, leadership and talent management in a customer-centric, results-driven environment

- Strong executive presence

- Ability to execute in a matrix environment

- Ability to drive behavioral changes and hold leaders accountable in person and virtually across large territories

- Proven record of balancing risk and making sound decisions while achieving business goals

- Demonstrated success in building networks across and outside of organizations

- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

- Exceptional communication skills including verbal, non-verbal, written and presentation, and active listening skills

- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks

- Proficiency in computer skills and professional programs (for example, Microsoft Office)

- Travel may be required for geographically dispersed markets

**Desired skills:**

Financial Center Channel Experience in amarket leadershiprole

Undergraduate degree

**Posting Date** : 05/03/2019

**Location** :

Hollywood, CA, HOLLYWOOD MAIN OFFICE, 6300 Sunset Blvd,

- United States

**Travel** : Yes, 75% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Banking / Finance
Posted: 2019-05-06 Expires: 2019-09-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Consumer Banking Operations Manager - Northwest LA Region

Bank of America
Los Angeles, CA 90028

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