29 days old

Contact Center Associate Operations Analyst

Lands End Inc
Dodgeville, WI 53533
  • Job Code

As a Contact Center Associate Operations Analyst, you are responsible for technical support, financial reporting, analysis and application administration with the contact center operation. You will assist with the analysis, planning, and technical execution of divisional goals and strategic initiatives.

Responsibilities Include:

  • Provide technical support and administration with software applications.

  • Assist with coordination and implementation of key business reporting and analysis processes.

  • Provide daily, weekly and monthly data analysis, direction on trends, results, and opportunities.

  • Complete ad hoc reporting requests to assist with business analysis, month-end close processes, and financial audit.

  • Liaison with Operational and Financial leaders on strategic initiatives and financial planning.

  • Partner with cross-functional teams to ensure high service standards are maintained.

  • Proactively identify, investigate, and provide solutions within the operations area.

Successful candidates will have the following knowledge, skills and abilities:

  • Associate degree in related area (Accounting, Finance, Business, Technology) required; Bachelors degree preferred

  • Understanding of business and financial analysis including budgeting and forecasting process

  • Strong technology aptitude and ability to learn and support technologies quickly

  • Advanced proficiency in MS Office and corporate reporting software

  • Strong verbal and written communication skills

  • Proven project management experience

  • Demonstrated ability to creatively problem solve

  • Excellent interpersonal and relationship building skills

  • Ability to manage changing priorities

Posted: 2020-07-09 Expires: 2020-08-07
Sponsored by:
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Sponsored by:
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Contact Center Associate Operations Analyst

Lands End Inc
Dodgeville, WI 53533

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