4 days old

Corrugated Packaging Customer Service Representative

Albion, MI 49224
  • Job Code


Corrugated Packaging Customer Service Representative
Who is Georgia-Pacific? Watch to find out!

Are you customer-focused, a quick learner and someone whopays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment? If this sounds like you, we may have a great role for you at Georgia-Pacific! Our facility inAlbion, MIis one of the leading corrugated box plants and a part of Georgia-Pacifics Packaging division. We specialize in converting corrugated sheets into corrugated brown boxes for consumers everyday use. Our standard corrugated containers, as well as many specialty packaging products are used in various industries. To learn more about our Corrugated Division, visit http://www.gpcorrugated.com .

Georgia-Pacific is looking for aCustomer Service Representative for our facility in Albion, MI. This position acts as a primary liaison between our sales team, internal departments and customers to gather and record information into our order entry, change and inventory management systems. Our Customer Service Representatives create value by ensuring accurate orders and deliveries by Georgia-Pacific.

A Day In The Life Typically Includes:

    • Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.

    • Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate.

    • Completing various forms and input information into order entry systems.

    • Interfacing with other internal departments to facilitate order flow process.

    • Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department.

    • Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed.

    • Coordinating complaints concerning billing, product or service rendered, referring complaints by interfacing with Quality Assurance and working with appropriate departments to identifyroot cause and corrective action.

    • Traveling occasionally to visit customer facilities to meet with various personnel

    • Thriving in an environment of continuous change

What You Will Need:

  • High School Diploma or GED

  • Experience using Microsoft Office, i.e., Word, Excel, PowerPoint

  • Experience with record keeping management

  • Must be able to work overtime and weekends as needed

What Will Put You Ahead?

  • Associates Degree or higher

  • 2 years of experience in Customer Service in an office,manufacturing, industrial or distribution center environment

  • Experience in a fast paced, high volume manufacturing environment

  • Experience in the corrugated packaging industry

  • Experience with data management systems/process flow

  • Experience with BVP and/or KIWI

Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf


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Corrugated Packaging Customer Service Representative

Albion, MI 49224

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Albion, MI

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