29 days old

Counter Sales

Cross Technologies Inc
Greensboro, NC 27401
  • Job Code
    COUNT01301-00001



JOB SUMMARY



Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.



ESSENTIAL FUNCTIONS



A. Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.



B. Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.



C. Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.



D. Maintain a safe, clean, and organized warehouse.



E. Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.



F. Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.



ADDITIONAL RESPONSIBILITIES



Customer Service/Inside Sales/Hose Assembly



1. Process counter customer orders to meet company performance matrix guidelines.



2. Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.



3. Issue quotes using Trend and Microsoft Office.



4. Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.



5. Able to meet technical expertise levels as follows:



Recognize information required to properly specify a hose or other related product



Recommend the appropriate hose and related products based on information furnished by the customer



Read engineering drawing and dimensional specifications



Recognize major features, advantages, & benefits of our products



Pass Hose Certification requirements and earn Parker PTC certifications.





B. Other



  1. Communicate all significant customer and supplier issues to Retail Sales Manager.

  2. Complete all assigned individual performance and development goals.

  3. Perform various, miscellaneous tasks and projects as directed.



EDUCATION & EXPERIENCE



1. Prefer one year experience with basic warehouse equipment and procedures



2. High School diploma or GED required





REQUIRED BEHAVIORAL COMPETENCIES



1. Team work oriented



2. Customer focused



3. Ability to multi-task



4. Self-Motivated



5. Mechanical aptitude



6. Problem solving abilities



7. Good judgment



8. Handle stressful situations well



9. Responsive



10. Creative



11. Ability to work with limited supervision



12. Communication



13. Organization



14. Detail oriented



REQUIRED FUNCTIONAL COMPETENCIES



1. Basic math - particularly addition and subtraction of fractions



2. Basic reading skills



3. Basic PC-MS office skills



4. Basics of warehouse operations and terminology





PHYSICAL & MENTAL REQUIREMENTS



1. Ability to lift 50 lbs.





Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



See job description





Posted: 2020-07-09 Expires: 2020-08-07
Sponsored by:
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Sponsored by:
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Counter Sales

Cross Technologies Inc
Greensboro, NC 27401

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