1+ months

Credit Center Support Specialist

Charlotte, NC 28230
**Job Description:**



**Role overview**



+ The successful candidate will play a critical role in supporting the Wholesale Credit Strategy organization by facilitating the deployment and adoption of Credit Center.

+ Candidate will support the deployment ofCredit Centerthroughthe onsite and virtual support of the new user community with platform and process workflow questions, constraints and issue resolution with a specific focus on the Wholesale Credit Analyst and Commercial Credit Specialist roles.

+ Candidate will assist in the training of the Credit Coaches to assure the core competencies of the target state platform and process design is effectively taught



**Key** **responsibilities**



+ Candidatewill obtain and organize user feedback, issues and incidents and relay the feedback to the centralized control room

+ Gather VOA, identify themes, and form recommendations to theplatform and processteam inaddition to technology to address barriers to adoption

+ Candidate will either have or gain proficiencywithin theCredit Centerapplication and/or the target state Process Designin order to facilitate the on site deployment of our target state platform.

+ Candidatewill have the specific responsibility of addressing end user questions and conduct hands on training in order to build a level of proficiency with the end user

+ Candidatewill obtain and organize user feedback focusing on the end to end business workflow including credit underwriting, collateral data capture, credit fulfillment and all associated monitoring and relay the feedback to the centralized control room

+ Candidatewill be required to interact with key program stakeholders such as the platform and process design teams, technology and change management to facilitate solutions and immediate remedies to any constraints discovered during deployment

+ Candidatewill be a champion for change, leading with a positive attitude and creating followership within the end user community.

+ Frequent travel will be required to markets subject to adoption



**Qualifications and experiences**



+ 5+years experience in either credit underwriting, credit operations,technology, process designor project management.

+ Candidatemust be detail orientated and demonstrate a high regard for operational excellence

+ Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans

+ Experience in credit underwriting, monitoring and collateral analysis and familiar with credit policy and procedures.

+ Strong interest in FinTech and ideally tangible experience in the software deliverylife cycle

+ Ability to create and maintain partnerships with multiple stakeholders

+ Proficient in Word, PowerPoint and excel analytics



**Skills and competencies**



+ Ability to work independently and self-manage

+ Strong communication skills, including the ability to partner and build consensus with remote stakeholders

+ A proven record of developing creative solutions to complex problems, challenging the status quo, and advocating for change

+ Demonstrated ability to manage and track issues to resolution

+ Ability to collaborate with stakeholders with divergent views to develop common solutions

+ Ability to lead and execute with a positive, energetic attitude and in turn creating followership.



**Posting Date** : 06/17/2019



**Location** :

Phoenix, AZ, COLLIER CENTER, 201 E WASHINGTON ST,

Charlotte, NC, HEARST TOWER, 214 N TRYON ST,

- United States



**Travel** : Yes, 25% of the time



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-06-19 Expires: 2019-09-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Credit Center Support Specialist

Bank of America
Charlotte, NC 28230

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