13 days old

Critical Account Program Manager

Roseville, CA 95678
  • Job Code

Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation networking solutions for the mobile enterprise: htttp://www.arubanetworks.com/company/about-us .

Critical Account Manager provides technical input, solutions, and recommendations to manage critical accounts. Works with cross functional teams like R&D & Product Management to drive customer issues to resolution. Works with the key customers and support team to address open issues.

  • Ownership for driving progress and resolution of critical customer issues
  • Effectively communicate critical issue status to executive staff, sales teams, and other pertinent stakeholders
  • Demonstrate strong judgment at risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives
  • Strong ability to influence and effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account
  • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
  • Creative thinking, adaptability and versatility to changing customer situations
  • Prior experience as Escalations Engineer, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired

Education and Experience Required:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • May have Master's degree in related field.
  • 10+ years of customer facing sales and/or services delivery roles

Knowledge and Skills:

  • Program/project management of critical issues in a cross-functional environment that includes working with sales, customer and partners to resolve complex and critical issues
  • Good understanding of various data networking protocols
  • Ability to engage engineering in technical analysis of critical issues
  • Strong capacity for Influencing, negotiating and delegating efforts
  • A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success
  • Excellent verbal and written communication skills including the ability to provide regular updates (verbal and written) to Corporate Executives
  • Ability to multi-task and prioritize with a goal of driving issues to closure on behalf of the customer
  • Experience as Escalations Engineer, Technical Account Management, Engineering Management, Customer Support Management, or similar roles
  • Ability to work in a fast paced, challenging environment with global customers


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Critical Account Program Manager

Roseville, CA 95678

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