12 days old

Customer Care Specialist - Portland, Oregon - 62090

PacifiCorp
Portland, OR 97201
  • Job Code
    62090
PacifiCorp is one of the lowest-cost electricity producers in the United States, providing more than 1.6 million customers with reliable, efficient energy.

Overview

Power Your Career and Work for a Company That Believes In a Future of Sustainable Clean Energy!

At PacifiCorp we have a bold vision for the future where energy is delivered sustainably, affordably and reliably.

As a wind power leader, we're finding new ways to harness clean energy with hydro, wind, solar, natural gas and geothermal resources. We're investing in and creating storage for wind and solar generation to retire and phase out coal generation.

We've been busy with electric transportation, electric highways, working with communities, Uber and Lyft to convert to electric vehicles and find creative, effective ways to an electric clean transportation future.

We're a company that cares about our employees and the communities we serve. We provide grants, employee community volunteer opportunities and recreation areas for hiking, camping, boating, fishing and more in the communities we serve and 46,000 acres of wildlife habitat and forests.

We are looking for 20 customer care specialists with a 'customer first' mindset to support our customers. We are also interested in candidates who are fluent in both English & Spanish. Our care specialist act as liaisons for our customers in six different states to record outages, provide cost estimates, discuss billing and dispatch services. PacifiCorp has excellent benefits that include: paid time off, medical and dental insurance, tuition reimbursement, 401K options, and excellent training and growth opportunities.

Requirements

  • High School Diploma or GED Certificate; or the equivalent combination of education and work experience.
  • A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
  • Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers.
  • Communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations.
  • Active listening, conflict resolution and problem solving skills.
  • Proficient with the use of personal computers to access and input relevant information on customer accounts.
  • Ability to perform basic math calculations.
  • Ability to type a minimum of 30 WPM.
  • Knowledge of general company policies and procedures as well as those specific to billing, credit/collections, service and account management is preferred.
  • Ability to work scheduled shifts and meet attendance requirements.
  • All offers of employment are contingent upon the successful completion of a background check and drug screening.

Additional Information

Req ID: 62090
Company Code: PacifiCorp
Primary Location: Portland
Department: 00001027 Pacific Power
Schedule: FULLTIME
Personnel Subarea: PCCC Non-Exempt
Hiring Range: $16.97

  • Positions available for English and Spanish Speaking specialists. Employee will receive an additional $1.00/hour if able to communicate fluently in Spanish and English.

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.

It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

All offers of employment are contingent upon the successful completion of a background check and drug screening.

Nearest Major Market: Portland Oregon
Career Segment: Sustainability, Environmental Engineering, Call Center, Customer Service, Energy, Engineering





Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Customer Care Specialist - Portland, Oregon - 62090

PacifiCorp
Portland, OR 97201

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