8 days old

Customer Insights Advanced Analytics Advisor - (Work From Home)

Bloomfield, CT 06002
  • Job Code

In this role, you will have the opportunity to provide leadership on complex analytics projects and initiatives related to Cigna's Individual & Family Plans (IFP) - a fast-growing and dynamic business segment. Located within Cigna's Government Business Data & Analytics Department, this IFP-dedicated analytics role will work collaboratively across key stakeholders in the business segment (including partners in operations, finance, actuarial, marketing, sales and distribution, consumer engagement) to identify key analytics needs and to provide insights which address business questions and influence future decision-making. You will be responsible for gathering business requirements and translating them into analytics deliverables that help make better business decisions and deliver a more personalized customer experience. You will form consultative partnerships and balance multiple stakeholder requests concurrently to become a trusted partner across the IFP business.

Job Purpose/Objective

  • Consult independently with stakeholders across the IFP business to prioritize and define key strategic analyses, particularly around market-specific competitive advantages and risks in sales/product/benefit design, consumer satisfaction and engagement
  • Partner with colleagues to support end-to-end customer strategy via deep dive analytics; surface data-driven recommendations for targeted actions (drawing upon customer personas aligned to actionable levers)
  • Conduct matched case-control studies and/or other statistical analyses for determining the effectiveness and efficiency of pilots and solutions
  • Conduct additional in-depth research with goal of breaking new ground in business data analytics and challenge the status quo; take a creative approach towards sourcing new data and benchmarks
  • Partner with IT and other colleagues to enable better long-term analytics capabilities
  • Perform a wide variety of ad hoc analyses; work effectively and efficiently on multiple tasks and deadlines, while producing high quality results
  • Ensure quality and integrity of data collected and analyses performed
  • Manage the documentation process and analysis design to ensure reusability and understanding for others
  • Develop long-term relationships across enterprise analytics which add value to the company


  • 3+ years' healthcare or related experience solving business problems through the application of analytic approaches
  • Advanced ability to use relevant technology/software to wrangle data and perform analytics (SQL, SAS, Python/'R', Teradata, Tableau or other visualization software); willingness to learn and/or experience with Hadoop/SPARK
  • Proven track record of extracting meaningful insights form large and complex data sets using creativity, relentless problem-solving, and business acumen
  • Experience handling Internal & External communications and presentations including Senior Leadership and Executives (e.g. experience translating complex analyses into easy-to-follow slides/materials)
  • Ability to independently prioritize and manage multiple responsibilities
  • Preferred : MBA or similar; statistical analysis, experience with government facilitated health insurance markets/distribution channels; customer engagement/B2C experience in health care

This role is WFH which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
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Sponsored by:
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Customer Insights Advanced Analytics Advisor - (Work From Home)

Bloomfield, CT 06002

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