12 days old

Customer Service Agent Onsite

Lands End Inc
Dodgeville, WI 53533
  • Job Code
    CUSTO002754

If youd like the ability to go above and beyond for your customers as an onsite agent, we invite you to become a member of our legendary Customer Service Team, voted Americas Best Customer Service by Newsweek. We believe every customer deserves the absolute best. Thats just what youll deliver, each step of the way.


After completing our world-class paid training from either Dodgeville, Reedsburg, or Stevens Point, WI, you will have the ability to assist our customers in a professional, courteous, and helpful manner from either our Dodgeville, Reedsburg, or Stevens Point Wisconsin call center.


Prior experience includes:


  • Great customer service skills required.

  • Enthusiastic, friendly, and professional verbal communications.

  • Proficient with the internet, data entry and the ability to swiftly move between multiple programs.

  • Comfortable independently troubleshooting computer issues.

  • Highly reliable and punctual.

  • The ability to perceive and interpret a situation and act upon it in an appropriate manner.

  • Organized, accurate and detail oriented.


Starting Pay: $16/hour


Weekend premium: Earn $16.50 for all hours worked on Sat and Sun
Evening shift premium: Earn $16.53 for hours worked 6:00 p.m. to midnight



Paid Training Dates:


Day Training: 10/11-10/22


Group training classes Mon-Wed for two weeks, 8:30 a.m-3:30 p.m. Attendance is required all six days.


In addition, you will complete 16 hours of independent learning modules plus up to 10 hours of guided time talking with customers, as your schedule allows over a 12-day training period.



Evening Training: 10/04-10/21


Group training classes Mon-Wed for two weeks and Mon only the third week, 5:00 11:00 p.m.


Attendance is required for all seven days.


In addition, you will complete 16 hours of independent learning modules plus up to 10 hours of guided time talking with customers, as your schedule allows over the 18-day training period.


*All training times are in Central Standard Time



Availability after Training:


Three shifts per week with one being Saturday or Sunday


Days: Select start time between 7:00-9:00 a.m., end time 6:00 p.m. CST


Evenings: Select start time between 3:00-5:30 p.m., end time 11:00 p.m. CST


Holiday Peak Availability: Required workdays include Nov. 26, 29, and 30, Dec 6 and 7.


From Nov. 27 through Dec. 10, you must be available four shifts/week. Evening shifts may end at midnight.



Physical Requirements:


This is a stationary position, continuously listening and talking with customers while working on a computer for 6-12-hour shifts.



Benefits:


Life, Vision and Dental insurance available to our part-time employees.


We are not accepting applications for residents of: AK, AR, CA, HI, KS, MT, NM, NY, RI, SD, VT, DC, WV, PR or outside of the United States.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Call Center





Posted: 2021-09-11 Expires: 2021-10-10
Sponsored by:
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Sponsored by:
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Customer Service Agent Onsite

Lands End Inc
Dodgeville, WI 53533

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