22 days old

Customer Service Officer I - Orange County

Banc of California
Fullerton, CA 92832
  • Job Code
Since 1941, Banc of California (NYSE:BANC) has provided full-service banking and lending to individuals and their businesses, families and employees throughout California and across the West.

Today, with over $10 billion in consolidated assets, we are large enough to meet our clients? banking needs, yet small enough to care and serve them well. Banc of California?s strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success.

  • Responsible for the overall branch customer experience assisting clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances and loan payments, cashing savings bonds and any other customer transaction as needed.

  • Performs limited managerial duties in the absence of the Branch Manager, as well as other capacities, such as: new accounts representative, teller, merchant teller, vault teller, or safe deposit box attendant, as appropriate.

  • Assists Management with operational compliance within the branch including but not limited to: teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and staff adherence to Bank policies and procedures.

  • Responsible for second signatory rights on official Bank checks.

  • Performs daily check scanning, assists with vault settlement, ATM settlement, night drop deposits, and opening/closing branch procedures.

  • Provides mentorship and guidance to entry level Customer Service Representatives and sets an example for excellent customer service and bank procedure competency.

  • Monitors supply ordering.

  • Approves wire transfers up to designated limit, provides supervisor overrides, and approves check holds.

  • Researches and resolves cash differences.

  • Coordinates with Branch Manager regarding responses for independent third party and regulatory audits of the department; ensures deficiencies identified from such audits are corrected.

  • Operates computer terminal to process advanced operational duties, approves wires, and resolve problems within given authority.

  • Answers telephones, answers questions and directs callers to proper Bank personnel.

  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

  • Follows policies and procedures; completes tasks correctly and on time; supports the company?s goals and values.

  • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one?s own actions and conduct.

  • Performs other duties and projects as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.


  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).

  • Effective organizational and time management skills.

  • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.

  • Intermediate typing skills to meet production needs of the position.

  • Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

  • Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.

  • Ability to understand, remember, and apply oral and/or written instructions or other information.

  • Ability to understand, remember, and communicate routine, factual information.

  • Ability to organize thoughts and ideas into understandable terminology.

  • Ability to understand and follow basic instructions and guidelines.

  • Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.

  • Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.

  • Ability to work with general supervision while performing duties.

  • High School Diploma and 5+ years? of related work experience and/or training in a related field.

  • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.

  • Bachelor?s Degree preferred.

  • Work experience in the branch banking industry preferred.

Posted: 2019-02-27 Expires: 2019-03-28
Sponsored by:
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Sponsored by:
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Customer Service Officer I - Orange County

Banc of California
Fullerton, CA 92832

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