13 days old

Customer Service Rep - Issue Resolution

Medline Industries, Inc.
Mundelein, IL 60060
  • Job Code

Job Description

As a Homecare Account Manager on our Optum team you will be responsible for providing customer support and back-end order support.

  • Place orders that are received through inbound calls and e-mail
  • Responding to customer inquiries received in shared team e-mail box
  • Investigate and resolve orders that are pending correction or unable to be shipped
  • Maintain reporting on open orders, quality issues, inventory, etc.
  • Working daily on service tracks - researching order issues (quality, transit, defective product, inventory, etc.), resolve and replace orders

Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!

Job Qualifications

  • High school diploma or equivalent.
Relevant Work Experience
  • At least 3 years related experience (customer service or health care).
  • This position will be largely responsible for researching and resolving order issues - candidates must have strong attention to detail, problem solving skills, and ability to maintain reports
  • Strong computer skills - Excel is a MUST

Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
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Sponsored by:
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Customer Service Rep - Issue Resolution

Medline Industries, Inc.
Mundelein, IL 60060

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