13 days old

Customer Service Rep

Recovery Database Network Inc
Mesa, AZ 85201
  • Job Code
    R-231654

Assists customers with website related issues such as passwords, account permissions, training users, troubleshooting and identifying issues with mobile apps and online database.
Opens cases when necessary; problem solves with other departments and corrects information in the system.
Identifies customer needs, issues, and perceptions.
Recognizes, documents and communicates trends in customer calls.
Gathers information from various sources to build a resolution for customers.
Creates accurate and concise case notes regarding customer interactions.
Follow up with customers to report status of issue resolution or other information.
Answers inbound calls.
Other projects and tasks as assigned.

Education and Qualification Requirements:

High School Diploma or GED required with some college preferred.
Three years of customer service or call center experience required; repossession systems/automotive experience preferred.

General automotive knowledge required.
Ability to work independently, efficiently and meet all internal and external time commitments.
Excellent interpersonal skills with proven ability to influence, defuse, reconcile and remedy customer issues (conflict resolution) to create a win-win solution.
General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer.
Salesforce experience preferred.
Strong written and verbal communication skills
Basic Microsoft applications
Conflict resolution and customer service skills required.
Must exhibit strong team player attributes with the ability to multi-task and prioritize.

General:

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, AV equipment, photo/fax/scanner machines, filing cabinets, etc.
ADESA is an equal opportunity employer and a drug free workplace.
ADESA requires a background check (may include credit check depending on nature of the position and location) and a drug test prior to employment.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of a position.

NOTE: This job description is not intended to be a fixed or complete list of duties and responsibilities. This position may

be required to perform other duties to meet the ongoing needs of the company.

Benefits: Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here.







Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Customer Service Rep

Recovery Database Network Inc
Mesa, AZ 85201

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