20 days old

Customer Service Representative

Supply.com/HM Wallace
Atlanta, GA 30303
  • Job Code
    R-52457

Job Description:

About SUPPLY.com

Located just outside of Atlanta, SUPPLY.com is a rapidly-growing e-commerce company that is revolutionizing the archaic plumbing supply industry. How? Our award-winning team of customer service experts and sales rock stars utilize cutting-edge technology and old-fashioned elbow grease in everything we do. We work hard, celebrate wins, and build something great every day.

About the role

As a Customer Service Rep, you ensure that our customers have a delightful, frictionless experience, via phone, chat, and email. You serve as a trained product expert, responsible for providing product information on the homebuilding supplies in our online catalog and providing technical support for end-users. Understanding our internal processes to get our customers satisfied quickly and easily, you are adept at messaging and making the customer feel like royalty.

You Will

  • Answer 50+ daily customer inquiries through avenues including live online chat, email, and phone.
  • Identify high potential trade professionals and connect them with one of our Account Executives.
  • Sell additional services by recognizing up-sell opportunities and explaining relevant product features.
  • Keep customer database up-to-date by writing detailed call and order notes.
  • Proactively reach out to customers if any order issues arise, keeping them up-to-date and informed.
  • Be trained in the latest product information available by industry experts.
  • Participate in monthly sales/customer service competitions and team meetings.
  • Consistently deliver remarkable customer service, with 3+ five-star reviews per month.
  • Ensure the success of those around you by sharing your knowledge and offering help.
  • Maintain our online reputation by resolving customer complaints effectively, using all available resources.
  • Report any system issues to the appropriate team for a quick resolution.
  • Be friendly and professional at all times.

You Have

  • Strong working knowledge of Microsoft Office.
  • Excellent written and verbal communication skills.
  • Rock solid organizational and multitasking skills.
  • Hustle, grit, and an ability to adapt.
  • It would be awesome if you also have:
    • Experience working with plumbing and lighting supplies.
    • A history of success in the service or retail industries.

Youll Get

  • Access to our 401(k) initiatives and health benefits (medical, vision, and dental).
  • A supportive work environment where your opinion is valued.
  • Relaxed dress code (no dry cleaning bills).
  • Quarterly brewery visits (we want to try all the tasty brews in the Atlanta area).
  • Thursday Thank-Yous: free lunches and fun activities every Thursday, courtesy of SUPPLY.com.
  • Super discounted gym membership at the nearby megacomplex.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.







Posted: 2019-11-19 Expires: 2019-12-18
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Customer Service Representative

Supply.com/HM Wallace
Atlanta, GA 30303

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