19 days old

Customer Service Representative

DH Pace Company, Inc.
Boston, MA 02109
  • Job Code
    RECEP04624

Job Responsibilities:


  • Receive incoming calls from customers that require service/sales by identifing the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day.

  • Promote all products and services and quotes accurate pricing when appropriate

  • Gather accurate information from the customer to ensure accurate billing

  • Enter the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival at the job site

  • When needed, assist other departments with a variety of support duties and miscellaneous special projects

  • Represent the company in a professional manner with good customer service and verbal communication skills

  • Maintain and promote a positive attitude toward customers regardless of the circumstances

  • Communicate with customer, supervisor or other office personnel in an effective and timely manner


Job Requirements:


  • Bachelors degree, highly preferred

  • Ideally, prefer a minimum of two (2) years of related work experience and/or training

  • Affinity for taking care of customers and an outstanding work ethic

  • Must have good time management skills, be organized and have the ability to multi-task

  • Possess an ability for technical applications and mechanical systems

  • Must be a good communicator with both spoken and written communication

  • Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service


PASEK values your hard work. In addition to providing you with training from tenured leadership that will help you become a successful member of the team, we also offer the following:


  • Competitive base compensation.

  • Comprehensive benefits package which includes health insurance, life insurance, 401(k) company contribution, paid time off plan, and more!

  • Anytime Fitness gym membership discount program, Verizon/AT&T cell phone discounts, and more!


#PaceID2
#PaceCB
Company: PASEK







Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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Sponsored by:
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Customer Service Representative

DH Pace Company, Inc.
Boston, MA 02109

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