13 days old

Customer Service Representative

Alaska Marine Trucking, LLC
Juneau, AK 99801
  • Job Code
    2824

Possesses a genuine desire to serve the customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers of Alaska Marine Lines and Lynden Transport. This position works a typical 40-hour workweek and may work some overtime hours.



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:





  • Safety is Lyndens first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.

  • Greets customers in person or by phone, e-mail, or fax, answering questions and providing direction regarding rates, routing, packing, and interline procedures.

  • Attendance and timeliness are an essential function of this position.

  • Process Bills of Lading for receiving freight, review bill for complete information, assign codes and follow shipping instructions as required. Enter alpha and numeric receiving data from source documents into computer in an office and/or warehouse environment.

  • Processes a variety of documents such as Bills of Lading, Delivery Receipts, freight manifests, bookings, and other information in accordance with established Company standards.

  • Log containers on barge stow plans while ensuring accuracy of information entered.

  • Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska.

  • Quote rates and document cargo bookings.

  • Investigates and resolves discrepancies involving over, short, or damaged freight.

  • Enter documents into scanning (imaging) system.

  • Accept customer payments and sign-off on inbound vehicle deliveries.

  • Generate rates on bills using computer program.

  • Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.

  • Perform audits to ensure accuracy of customer billing.



MAJOR INTERFACES



  1. Customers

  2. General public

  3. Operations Personnel

  4. Pricing/Sales

  5. Service Center Manager

  6. Dispatchers

Qualifications

QUALIFICATIONS



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





EDUCATION and/or EXPERIENCE



High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful.





LANGUAGE SKILLS



Ability to read and interpret documents such as tariffs, procedure manuals, employee and safety handbooks. Ability to speak effectively to customers and/or employees of organization.







MATHEMATICAL SKILLS



Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.





OTHER SKILLS AND ABILITIES



PC Skills Required: Windows, Word, Excel, Internet browser tools, Outlook



Keyboard and ten-key by touch



Employee must enjoy the challenge of working in a multiple task - fast paced environment. Employee must possess a genuine desire and skill to meet the customer's needs in the most efficient manner possible. Ability to prioritize and problem-solve in time/safety-sensitive situations.





PHYSICAL DEMANDS



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 25 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must be able to hear and speak while communicating with customers and coworkers in person, on the telephone or on radios. The employee must possess close, distance, color peripheral and depth perception.





REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):



Employee is required to wear PPE as outlined in Companys Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear.





WORK ENVIRONMENT



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





The employee is occasionally exposed to outside weather conditions and working around moving machinery.





The noise level in the work environment ranges from moderate to moderately loud.





COMMENTS:



Must pass a pre-employment drug test and a background check.





This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.











Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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Sponsored by:
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Customer Service Representative

Alaska Marine Trucking, LLC
Juneau, AK 99801

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