28 days old

Customer Service Representative-Medicaid Call Center

Cognizant
Jessup, PA 18434
  • Job Code
    00038549002



Customer Service Representative-Medicaid Call Center



Available Shifts:


Training hours: 9:00 AM to 5:30 PM EST



Post Training hours are between 9am EST & 9pm EST.



And bid on a schedule based on business need




This is a virtual position until the Covid restrictions are lifted (subject to state rules and regulations). This position will be physically based in Jessup, PA. Applicants should be physically located in that area to be considered.




Competitive Benefits Offered:




  • Immediate Health Benefits available (health, life, dental, vision short/long term disability, life, etc.)

  • Stock Purchase Plan

  • 401K

Summary:


Under supervision, this position is responsible for assisting the Customer Service department with inbound calling only when necessary, completing outbound calling for Enrollment related routes, handling miscellaneous correspondence and faxed documents, route management for various clients, Provider Portal verification, and various Ancillary tasks. Performs both on demand and pro-active services for the clients, members, providers, and departments serviced by TMG Health. Receives, researches, resolves and documents member, provider, client and department inquiries while ensuring compliance with state and federal laws. Maintains effective relationships with external and internal customers.



Required Qualifications:

  • High school diploma or equivalent

  • PC proficiency to include Microsoft Excel, Word, and Outlook

  • Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays.

  • At least some Customer Service/Call Center experience

  • This position will require commuting to our Jessup, PA office.


Preferred Skills:

  • Knowledge of Facets routing, Facets note documentation and TMG Health's systems

  • Clear and concise and verbal and written communications skills
    Organizational skills including attention to detail and multi-tasking

  • Experience working independently and meeting defined goals

IND123

*MSJA





Technical Skills









SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Customer Service PL1 Required



Domain Skills









SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Customer Service-Healthcare NA Required



* Proficiency Legends








Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.






Posted: 2020-07-17 Expires: 2020-08-15
Sponsored by:
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Customer Service Representative-Medicaid Call Center

Cognizant
Jessup, PA 18434

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